Back Office Support, Payroll/HR Assistant, Data Entry

Overview

Looking for part-time work (5 hours/day)

at $4.00/hour ($440.00/month)

Bachelors degree

Last Active

February 28th, 2024 (85 days ago)

Member Since

February 21st, 2019

Profile Description

I worked as a Documents Specialist-Onboarding/Credentialing) for a US-based staffing agency for healthcare professionals doing verification and gathering documents required for the onboarding process of every healthcare professional before they can start picking up shifts. I also have experience working as Payroll/HR Compliance-Recruitment Officer for a US-based company specializing in property management, prior to that I worked as a US Payroll Junior Team Leader at a BPO company for a US-based staffing agency for healthcare workers. I also have experience working in a hospital as an Emergency Room Encoder/Clerk and a Customer Service Representative for a Telecommunications company here in the Philippines. All the jobs I had helped me to be patient, flexible, a keen observer, detail-oriented, and a multitasker. Working in a hospital helped me to work as fast as possible but accurately and helped me gain knowledge in some medical terms and healthcare services, keeping me familiar with medical procedures, diagnoses, and medicines. I love the work I had at the hospital as well as the other jobs I had but my work in the BPO industry is what I loved and enjoyed the most. I started there as a Back Office Associate processing the payroll of healthcare workers such as CNA, RN, LPN, HHA, etc. for a US-based staffing agency. After 3 months I was promoted to being the Point of Contact and Junior Team Leader for our account's US Payroll department, working and keeping in touch with the Managers and Directors of our client's company. I also trained a certain number of new hires. More than 2 years in the BPO industry may be a short period of time but it taught me how to be confident and it enhanced my patience, ability to multitask, and my ability to handle a team. Below are the responsibilities from the jobs I had.

Documents Specialist (Onboarding/Credentialing)
- Responsible for timely and accurate document validation for healthcare professionals joining the company's platform
- Make sure that all of the necessary documents have
been uploaded to the Health Care Professional’s profile
- Help teaUpgrade to see actual infombers and other specialists by answering inquiries with regard to
validating documents to avoid mistakes
-  Validates core documents and other required documents accurately when submitted by
the HCPs and enters expiration dates into the company's platform
- Verifies necessary information and collects background check results using website
verification systems
- Runs background checks and medical license verification for HCPs and uploads the
document to the platform
- Ensure that healthcare professionals have the correct and complete documents required
by each state and healthcare facility which is necessary to start picking up shifts
- Reaches out to HCPs to follow up on expired documents and collect any extra documents that are needed outside of our
“core requirements”  to be sure that it is collected and updated in a timely
manner so they remain on actively working status.

Payroll/HR Compliance-Recruitment Officer
- Process payroll for technicians needed for a weekly payment schedule.
- Check and gather data of all accounts payable to create a weekly report using Google sheets.
- Coordinate with the Project Managers to ensure all completed work orders are included on the accounts payable list with the correct amount to be paid.
- Coordinate and report the summarized accounts payable to the Chief of Finance and HR manager to ensure all technicians on the list will be paid
- Send out weekly pay remittances (pay stubs) via email to all active technicians and answers payroll inquiries thru email and phone.
- Manage company email to check for new payroll inquiries and gather new lead technician's information from email to Google sheet for recruiting reference.
- Assist in technicians on boarding. (recruitment) Call leads, conduct initial interview, send out sub-contractor agreement documents and facilitate orientation for newly hired technicians.
- Assist on in-house recruitment. Conduct initial interview and endorse ideal applicants to the HR Manager and Operations Upgrade to see actual infond out contract and facilitate orientation for the successful candidate.
- Check and update Google sheets to make sure all notations for new leads are encoded.
- Supervise and assist the assigned Recruitment Officer with her daily task making sure all concerns are taken care of.
- Perform different administrative, HR Compliance, payroll, email management and data entry tasks as instructed by the HR Manager and Operations Director.

US Payroll JUNIOR TEAM LEADER
- Serve as Payroll staff and HR Assistant for our US-based staffing agency for healthcare workers
- Process payroll for healthcare workers
- Answer verbal, written, and online employment or wage verification
- Create employment letters
- Sort and compile soft copies of files needed (8850, NY Youth form, etc.)
- Listen and reply to voicemail messages
- Answer phone calls from the client
- Create online access to pay stubs for employees
- Gather and migrate information from PDF files and excel worksheets to software/database in use
- Create various reports as instructed by the client
- Data entry using a software/database, excel worksheet, word, powerpoint, google docs and google sheets
- Work on several weekly and monthly reports for the client (census of hours worked by employees, records of earnings, etc.) and other tasks as instructed by the client.
- View and edit employee records through the use of software/database
- Conducts training for new hires in the Philippines team
- Supervise and monitor teaUpgrade to see actual infomber's work performance and attendance in Philippines

ENCODER/CLERK
- Encode patient's information in hospital database
- Encode and print diagnostic procedures and medicines for patients
- Assist patient's relative on their inquiries regarding the unit's services
- Prepare printed reports of patient's charges to be forwarded to Accounting Department
- File and retrieve patient's records
- Conduct inventory of supplies for the unit
- Create monthly and annual census reports of the unit

Customer Service Representative
- Answers product and services, technical support and billing related phone calls
- Provision additional services on customer's account
- View, edit and input all data needed in the database used by the company

My job experience may not be as outstanding and as long as others but it made me a better employee. I learned a lot of things in every job I had but being a hard working person and adapting to changes easily is something I can brag about. Also, I'm always willing and eager to learn and perform new things that could add to my knowledge and skills. I have proved that to our clients and I can prove it to you too! :)