Customer Service Representative

GoHighLevel Specialist architecting end-to-end CRM and marketing automation across multiple client sub-accounts under AriseCRM, MyBlueCrew, and Brill Hernandez Media. I build high-converting funnels, custom HTML landing pages, and dynamic forms, paired with advanced workflows such as missed-call text-back, multi-step SMS sequences, and pipeline triggers. I manage A2P 10DLC, TCPA, and CAN-SPAM compliance for every campaign, integrate Node.js middleware and AI-powered call agents on top of native GHL features, and continuously test and refine automations to drive measurable lead conversion for clients across different industries.

Executive Assistant supporting agency leadership at AriseCRM, MyBlueCrew, and Brill Hernandez Media, managing day-to-day operations across multiple client accounts rather than a single principal. I oversee multi-client web builds and CRM sub-accounts end-to-end, coordinating funnel and landing page projects and tracking automation workflows so deliverables meet quality and compliance standards (A2P 10DLC, TCPA, CAN-SPAM) before reaching clients. I act as the technical liaison between leadership and the automation work itself, translating business requirements into working GoHighLevel builds and documenting outcomes so non-technical stakeholders can make fast decisions.

Integrated the Anthropic Claude API into live GoHighLevel workflows to power AI-driven response agents across multiple client sub-accounts, handling real inbound conversations rather than isolated demos. Built supporting automations including missed-call text-back, multi-step SMS sequences, and pipeline triggers, then applied a quality-assurance mindset from my technical support background to review interaction outcomes and continuously refine agent accuracy and reliability. Also connected Node.js middleware to extend these agents beyond native platform limits, translating results into clear documentation for the wider team.

Administrative support built across multiple technical roles rather than a single dedicated admin job. At Dell, I documented detailed case histories for every customer interaction and kept escalation handoffs to Tier 2 clean and complete. As a NOC Engineer at Carabao Clouds Solutions, I managed full ticket lifecycles against SLA targets, logging root-cause analysis and escalation paths for every incident. Currently, as Executive Assistant across AriseCRM, MyBlueCrew, and Brill Hernandez Media sub-accounts, I handle day-to-day CRM administration, organizing client records and workflow documentation, and tracking deliverables across multiple accounts at once.