Workforce Analyst

Overview

Looking for full-time work (8 hours/day)

at $3.42/hour ($601.92/month)

Bachelors degree

Last Active

April 3rd, 2024 (41 days ago)

Member Since

February 17th, 2019

Profile Description

I responsible for real time monitoring, tracking, documenting and communicating agent activity on multiple lines of business. Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. I also prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data. Analyzing real-time call trends and adjust staffing to ensure service levels as well as company’s financial goals (efficiencies) are met. Making necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents. Planning and scheduling off-phone events. Maintain confidentiality relative to organizational strategies, objectives, and practices. Participate in functions/meetings as required. Work on special projects as needed.am