814db d40c08e0d2f9 9

Workforce Analyst

80 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 20,000.00/month
( $368 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $2.13 USD/hr )
EXPERIENCE OVERVIEW
4 years in BPO industry 3 years as a Workforce Analyst
BASIC INFORMATION
Age:
31
Gender:
Male
Location:
Liloan, Cebu
Tests Taken:
None
Last Active:
August 9th, 2022 (3 days ago)
Member Since:
February 17th, 2019
SKILL SUMMARY

I responsible for real time monitoring, tracking, documenting and communicating agent activity on multiple lines of business. Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. I also prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data. Analyzing real-time call trends and adjust staffing to ensure service levels as well as company’s financial goals (efficiencies) are met. Making necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents. Planning and scheduling off-phone events. Maintain confidentiality relative to organizational strategies, objectives, and practices. Participate in functions/meetings as required. Work on special projects as needed.am

WORKER SKILLS
TOP SKILLS
  • Speaking

Office & Admin (Virtual Assistant)
EXPERIENCE

I have 3 years of experience as a workforce and data analyst. I responsible for real time monitoring, tracking, documenting and communicating agent activity on multiple lines of business. Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. I also prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • Social Media Marketing
  • Telemarketing
  • Video Marketing

Customer Service & Admin Support
SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »