I have been with the customer service industry for 2 years.
My roles and responsibilities were:
• Responsible in cancelling
and renewing customer signed contracts
• Assist customers for basic computer troubleshooting
• Assist customer for internet troubleshooting
• Process payment if customer will subscribe to the technical service offered
• Answer customers inquiry in regards with their order they made online (e.g delivery dates, carrier tracking number)
• Re-ship, re-order or refund if shipment is lost or stolen or the item is not what is expected by the customer
• Negotiate between customer and retailer for refunds and shipments of the product
Experience: 6 months - 1 year
Experience: 1 - 2 years
I have been in the business processing outsourcing, and recently a VA of a certain solar company.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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