Xenia

Customer service/email support

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Overview

Looking for part-time work (6 hours/day)

at $1.12/hour ($147.84/month)

Bachelors degree

Last Active

August 4th, 2024 (133 days ago)

Member Since

December 2nd, 2011

Profile Description

I have been with the customer service industry for 2 years.
My roles and responsibilities were:
• Responsible in cancelling
and renewing customer signed contracts
• Assist customers for basic computer troubleshooting
• Assist customer for internet troubleshooting
• Process payment if customer will subscribe to the technical service offered
• Answer customers inquiry in regards with their order they made online (e.g delivery dates, carrier tracking number)
• Re-ship, re-order or refund if shipment is lost or stolen or the item is not what is expected by the customer
• Negotiate between customer and retailer for refunds and shipments of the product

Top Skills

Experience: 6 months - 1 year

Other Skills

Experience: 1 - 2 years

I have been in the business processing outsourcing, and recently a VA of a certain solar company.

Basic Information

Age
37
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  95
DISC
Dominance: 36
Influence: 9
Steadiness: 39
Compliance: 15
English
C2(Advanced/Mastery)
Government ID
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