Facebook Ads Media Buyer | Shopify Dropshipper | Customer Service Solutions

Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

Bachelors degree

Last Active

October 4th, 2023 (223 days ago)

Member Since

February 7th, 2019

Profile Description

"Upgrade to see actual info is known to be one of the most versatile and highly skilled employees I worked with, he gets what you want to do and gets it done in the most cost-efficient manner." That's one of the best reviews I've gotten in the last few months, but really I am just a humble employee primarily focused on my client's and their customers' satisfaction.

About me:

My experience in the Outsourcing and Offshoring came from my not so brief stint with the BPO Industry where I spent 5 productive years in various but very engaging customer support, sales and technical support roles. The accounts I've handled range from telecom, to the use and purchase of high-end subscription ISP services and top of the line of electronic devices. If you're curious AT&T, Dell, Apple, Time Warner, Digital River, Zynga might be familiar brands that might give a ring.

Although I have enjoyed my work in the corporate industry, I was family-oriented and I found the ability to support clients in a freelancer role. I have raised the bar of numerous organizations, from startups to established businesses by building sustainable and consistent customer support systems based on their needs. I would gauge myself as an expert in the use of CRM application Zendesk and E-commerce platform Shopify along with the associated applications that come along with their use.

Achievements:

1. Using Facebook ads, I helped scale a company's gross merchandise sales to $1 million dollars (USD) monthly.

2. Helping a company from zero sales to generating a gross revenue of $60,000-$100k is no small Upgrade to see actual info is coupled with creating systems and processes that helped keep, retain and make customers happy and establish a brand focused on having the best customer service out there while being hip, fun and trendy.

3. Lowering a company's 48 hour response time, down to less than 8 hours or less, including instantaneous communication through social media and chat channels.