Customer service representative

● Proofread all the documents before encoding them into the computer. ● Check the info. quality of documents and ensures that it's properly registered in the system. ● Keeping sensitive customer and company info. confidential.

● Answer inbound and technical calls and assist customers with specific inquiries. ● Troubleshoot customers kindle device and walk them through on how to download their digital books.

● Verifying Patient Insurance coverage, to ensure necessary procedures are covered by an individual's provider. ● Timely updating Patient benefit info. in the organization's insurance system, verifying accuracy. ● Speaking with insurance companies to resolve problems with provided patient coverage info. ● Process referrals and submit medical records to insurance carriers to expedite prior authorization processes.

● Process orders generated by sales representatives. ● Contact customers to resolve any queries or obtain any info. that is missing. ● Update Patient health records including admissions and insurance data.

● Participates in general customer service and support for current advertisers via live chat (intercom) and call. ● Educate SPs via live chat/call on how to update profile information, report spam leads, check review requests, etc. while assisting when needed. ● Participates, in fact-finding and following up notifications to Client Success Managers (CSMs) via cases and SP's via chat and call (for both for Angi Ads and Dual Ads/Leads advertisers.)

● Participates in general customer service and support for current advertisers via live chat (intercom) and call. ● Educate SPs via live chat/call on how to update profile information, report spam leads, check review requests, etc. while assisting when needed. ● Participates, in fact-finding and following up notifications to Client Success Managers (CSMs) via cases and SP's via chat and call (for both for Angi Ads and Dual Ads/Leads advertisers.) ● Troubleshoots IT issues with company website, Business Center, SP app, etc. ● Assists CSMs with Customer Verified Review (CVR) spreadsheets, review duplication, profile updates, licensing updates, etc. ● Responds to various question from CSMs concerning Brand Restrictions, Super Service Award (SSA), Review Policies, Customer Resolution Process (CRP), billing/invoices, etc. ● Assists CSMs with zoning surveys and Google maps. ● Assists with data collection and deal edits. ● Submits reconfirmation requests with follow up as needed

● Responsible for prospecting, qualifying, and nurturing new sales leads to support the Business Development Team.

Assist Service professional for their advertising account

● Develop strong relationships with assigned accounts and work to holistically understand the customer’s needs ● Oversee various aspects for the overall account, which include: strategy, product adoption, contracts, pricing, billing, and all related customer service issues ● Drive ROI for customers and assist them with recognizing the value proposition of Angi Ads ● Develop a sales/account services framework and process that is effective/consistent portfolio-wide ● Partner with customers to configure an advertising solution that encompasses all of Angi’s products and services ● Perform related duties as required or assigned