Customer Service

Age:

36

Gender:

Female

Location:

Baguio City, Benguet

Tests Taken:

IQ
Score:  125

DISC

Dominance:	28%
Influence:	7%
Steadiness:	39%
Compliance:	26%

English
 B2(Upper Intermediate)

Last Active:

January 25th, 2023 (4 days ago)

Member Since:

January 30th, 2019

Hi. My name is Upgrade to see actual info Upgrade to see actual info and you can call me Kaye for short. I am 32 years old from Caloocan City. I am already married and has a 15year old daughter. I am an undergraduate of AB Political Science at University of Caloocan City. I was an incoming 4th year student when I stopped studying because of financial difficulties. And from there, I applied and get hired at Stream Global Services. That was my first BPO Company way back last September 2012 – May 2014. I was there for 1 year and 8 months as a Customer Service Representative for Microsoft Abuse Upgrade to see actual info was actually a non-voice account. Then when I resigned I transferred at VXI global holdings, last May 2014 – July 2014. I also worked there as a Customer Service Representative for Majicjack Upgrade to see actual info was a tech chat support account. After that I was given an opportunity to be hired at ADP Philippines. I worked there as an Analyst for AVS – AdvancedMD Sales Lead Upgrade to see actual info was actually half non-voice and half voice account. Been there from July 2014 – May 2015. Then, heavy traffic strikes that’s why I decided to quit and transferred at TELETECH Philippines which was just 20mins away from our home. I worked there for Verizon as a Customer Service Representative / technical support representative / sales representative / retention. I was there from March 2016 – May 2016 because I had an accident that forced me to leave the company after 2 months only. Then when I recovered from the accident, I applied and get hired at Optum Global Upgrade to see actual info was formerly known as Unitedhealth Group. I worked there as a Customer Service Advocate for Community & State Provider Services for Maryland. We cater providers and their secretaries for their claims, benefits and eligibility. And sometimes we also do request for some procedures for the patients. I worked there for 2 years and 5 months. I decided to quit because we have a business and I also need to attend to the needs of my family. I also worked for Global Executive industries under CPC Ninja. I worked there as a Content Strategist creating SMS and Email automations for a client. I also do messenger bots through ManyChat. My most recent job was with 24-7 intouch. I worked there as an Email and Chat support Representative for Upgrade to see actual info was just a seasonal account. I assist customers with regards to their orders, tracking their orders, payment disputes, exchange and returns. 
For me, I would say that I am a fully pledged Customer Service advocate, for I have been in this job for almost 65 months not to mention my non-BPO experiences as Customer Servant. I always focus on everything I do. I may not have enough experience upon application on the job that I am aiming for but I am always willing to learn and be trained. And I see to it that I am doing my job for all the best I can.
I hope you would consider me on your job posts. Thank you

TOP SKILLS

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Quality Assurance

• Research

• Writing

• Email Marketing

• Facebook Marketing

• Instagram Marketing

• Lead Generation

• Mobile Marketing

• Social Media Marketing

• Customer Support

• Email Support

• Phone Support

Office & Admin (Virtual Assistant)

SKILL RATING

• Admin Assistant

• Appointment Setter

• Data Entry

• Email Management

• Event Planner

• Excel

• Human Resource Management

• Personal Assistant

• Project Coordinator

• Quality Assurance

• Recruitment Assistant

• Research

• Transcription

• Travel Planning

English

SKILL RATING

• Speaking

• Translation

• Tutoring Teaching

• Writing

Writing

SKILL RATING

• Copywriting

• Editing Proofreading

Sales and Marketing

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• Affiliate Marketing

• Classified Ads Marketing

• Craigslist Marketing

• Direct Mail Marketing

• Email Marketing

• Facebook Marketing

• Instagram Marketing

• Lead Generation

• LinkedIn Marketing

• Mobile Marketing

• Private Blog Network

• Sales Representative

• SEM

• SEO

• Social Media Marketing

• Telemarketing

• Video Marketing

• YouTube Marketing

Webmaster

SKILL RATING

• Content Management

Customer Service & Admin Support

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• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support

Professional Services

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• Architectural and Engineering Services

• Legal Services

• Medical Services

• Real Estate Services