Virtual Assistant | Customer Service Representative 

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

January 18th, 2024 (99 days ago)

Member Since

January 29th, 2019

Profile Description

I aim to ensure that all customers I have interacted are satisfied and will help your business to grow!


I have worked with the largest BPO that helped me improved my skills in sales, data entry, billing and technical support. I have a positive outlook in life, very motivated and works effectively and efficiently.

My Specialties includes:

* Takes care of shipping issues from fulfillment until the customer receives the order
* Collaborate with other areas of the business to work efficiently
* I am very organized and keen to details
* Problem-solver and provides long-term resolution
* Can do multitasking and it is a normal thing for me.
* Responds to customers as quickly as possible
* Provides accurate information and effective resolution
* Committed to work and adherent to the processes
* Eager to learn new tools and ideas
* Ensures following logical troubleshooting steps


Proficient in the following tools:

*SHOPIFY - Using this tool to check order status, refunds, creating replacements, creating discounts, updating tracking information, adding notes, editing shipping address and account information of customers, creating sales reports, modifying items listings on our website.
*SLACK -Used for communication and updates.
*REAMAZE -email and chat support.
* ZENDESK - email and chat support
* FRESHDESK - emails support
* Ship station - fulfillment tool
*GOOGLE DRIVE -Creating spreadsheets for tracking and Also using Docs to make process documents.
*ALIEXPRESS - third-party website we used for drop shipping.
*GORGIAS - used for communicating with customers via Email
*AMAZON CUSTOMER CENTRAL - check order status and check on reviews of the customers

Experience includes:

* Virtual Assistant 
-Email Management
-Calendar Management
--Create documents
-Invoicing
-Answering calls 
-Data Entry
-Amin works 
-Creating lists and purchase orders


*Service Dispatcher /Coordinator
- Enter Service calls to cloud system and assign calls to technician
- Coordinate with customers the schedule, update and quotes of the calls 
- Service quotes 
- Order parts and service parts inventories 
- Answer incoming calls
- Email Management 


*Amazon Customer Service Representative
-Answers email inquiries from customers regarding order status, receiving defective or damaged items and replacing them, refunded when necessary and according to policies.

*Customer service associate in Telecom companies
-Helps customers with technical issues with their phone and internet by doing the best that I can, exhausting all the tools to resolve the issue during our conversation.
-Assists customers by explaining their bills and ensuring they understand their bills before we end the conversation.
-Process upgrades and add ons to their subscription

*Customer service associate- Ecommerce business
-Tracks orders and made sure the customer is provided with the tracking number.
-Answers customer queries about the status of an order, replacement, and refund
-Assist customers in real-time via chat support and made sure the account has been verified before providing any information to the customer

*Resident Officer | Property Management
- Assist the Residence Manager and ensure the efficient operations and management of the assigned Estate.
- Provide a high level of service and attend to residents' needs/inquiries.