Expert E-Commerce Support Rep | Refunds & Customer Retention

Overview

Looking for full-time work (8 hours/day)

at $6.69/hour ($1,280.00/month)

Bachelors degree

Last Active

June 9th, 2026 (3 days ago)

Member Since

January 28th, 2019

Profile Description

Are refund requests piling up faster than you can handle?
Are customers leaving bad reviews because no one follows up?
Is slow support quietly costing you repeat sales?
Are you spending time on tickets instead of growing your store?

You don't need just another support rep. You need a Top Rated Plus specialist who actually cares.

I'm Cyndi, a customer service professional with 10+ years of experience turning frustrated customers into loyal ones through empathy, clarity, and a genuine desire to help. I've worked across e-commerce, telco billing, content moderation, and live chat, and I bring that same customer-first mindset to every store I support.

Here's what I handle for your store:

Support Operations

* Order tracking, delays, and shipping issues
* Returns, refunds, and exchange requests
* Complaint handling and dispute resolution
* Live chat, email, and social media support
* Turning bad experiences into positive reviews
* Content moderation and data accuracy

Platforms and Tools

* Shopify, Amazon, eBay, Etsy, Printful, Gelato
* Zendesk, Tidio, Helpmonks, Gmail, Gorgias
* Slack, Zoom, WhatsApp, ----------
* Google Workspace, Asana, Canva AI

Message me and I'll respond within the hour. Let's make your customer support the strongest part of your business.

P.S. I'm also proficient in AI tools, allowing me to bring additional value beyond customer support.

For examples of my work, client testimonials, and reviews, please visit my portfolio:
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