Virtual Assistant | Customer Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

May 10th, 2024 (3 days ago)

Member Since

January 26th, 2019

Profile Description

Hi there, I'm Upgrade to see actual info!

I've been a freelance virtual assistant for five years now and my expertise include:
- graphic design using Canva Pro and Photoshop
- website management (Kajabi, Squarespace)
- podcast editing
- basic video and audio editing
- social media management

I also have prior experience working in the customer service industry - four years as a quality analyst and four years as a customer support representative. I am experienced in:
- monitoring and auditing calls and email transactions
- proactively identifying and addressing areas of opportunities
- analyzing and presenting data to clients
- answering and resolving customer calls and emails

Top Skills

Customer Support » Customer Service

Experience: 5 - 10 years

Design » Graphic Design » Canva

Experience: 2 - 5 years

Other Skills

Design » Adobe » Photoshop

Experience: Less than 6 months

Office and Administration » Quality Assurance

Experience: 2 - 5 years

QUALITY ANALYST Hinduja Global Solutions | March 2025 - April 2019 - Monitor and audit inbound calls and back office work - Proactively identify and help address areas of opportunity - Provide guidance and coaching sessions to the team - Analyze and present data to clients