Mauricio
Back office function, email support, customer service representative and inbound
Overview
Looking for part-time work (4 hours/day)
at $3.00/hour ($264.00/month)
College graduate
Last Active
December 9th, 2024 (4 days ago)
Member Since
November 12th, 2011
Profile Description
Microsoft office literate (word, excel, powerpoint and email)
I'm currently working as a QA analyst in a call center that checks agent recording, provide feedbacks, send alerts/trends to operations and training department and host/lead calibrations sessions with clients.
I'm also a licensed Sun Life financial adviser that offers financial advise to meet different financial needs like asset protection, income protection, education plan, hospitalization plan etc. I'm also helping clients identify their potential financial needs by using the financial needs analysis tool that we have in Sun Life.
Top Skills
Customer Support » Healthcare
Experience: 5 - 10 years
I handled multiple healthcare and insurance accounts based in USA and Australia with a particular emphasis on HIPAA regulations and privacy of patients.
Office and Administration » Data Entry
Experience: 10+ years
I have diverse and proven experience in data entry from my more than 15 years in the business processing outsourcing industry.
Customer Support » Customer Service
Experience: 10+ years
I have more than 15 years of customer service experience in the Business Processing Outsourcing catering to American and Australian clients
Other Skills
Customer Support » Phone Support » English Speaking
Experience: 10+ years
I have an excellent grasp of the English language because of my long years in the Business Processing Outsourcing industry catering to American and Australian companies. I got a 7.5 total band score on my Academic IELTS in September of 2020.
Basic Information
- Age
- 37
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Juan City, NCR
- Tests Taken
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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From Struggles to Triumph: Mariah Sison’s Journey as an Online Filipino Specialist
I’ve been with my client for 9 years and still going. In those 9 years, a lot has changed in our family’s life...
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