I know social media management, strategy, content creation, caption writing, graphic creation, brand management, and hashtag research. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities. I've been in the BPO industry for more than 2 years. We have KPIs that we need to reach and before phone handling, we undergo training and product knowledge. I already handled Healthcare and Sales accounts. Responsible for delivering outstanding customer service. Handles inbound and outbound calls through the use of proactive customer service and call control techniques. I am deeply familiar with MS Office (Word, Excel, Powerpoint), Google Apps (Gmail, Drive, Docs, Spreadsheet), Canva (You can add other tools that you know here) and the likes. I am also a person who is very open to learning and to being trained should it be needed for the tasks I will handle.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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