Social Media Specialist & Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 28th, 2024 (4 days ago)

Member Since

January 20th, 2019

Profile Description

Social media management and customer engagement is my passion! I can be a marketer, a strategist, a copywriter, a designer, an analyst, and a customer service rep—sometimes all in one day. As someone who loves a challenge, that variety is one of the things that first drew me to working in social.

My greatest strength is identifying trends in customer interactions. I create content for multiple platforms and monitor social analytics. My customer service skill is also one of my greatest assets whenever I engage with my audience. Social media presence is the brand’s face and voice online. So, everything we say or do on social platforms is a representation of the brand. With over two years of experience in social media management and eight years in the customer service industry, I already worked with known brands and start-up businesses and helped them with:

- Designing and implementing social media strategy to align with business goals.
- Increasing brand awareness.
- Implementing new features to develop brand awareness, like promotions and competitions.
- Staying up-to-date with current technologies and trends in social media, design tools, and applications.
- Research on current benchmark trends and audience preferences.
- Obtaining and sharing customer feedback so that products and services can be improved.
- Identifying common problems and escalating them along with possible suggestions for improvement, wherever possible.

Expertise & Core Competencies: Content Creation | Graphic Design | Basic Video Editing | Strategic Planning | Customer Service | Influencer Engagement | Organizational Skills | Analytical Skills | Branding | Community Engagement | Problem-Solving Skills | Self-Control | Adaptability | Effective Listening | Time Management | Emotional Intelligence | Writing Skills | Persuasion Skills | Goal-Oriented Focus | Technical Knowledge | Critical Thinking | Sales Growth | Project Management