Current Employment Status:
Hired Full Time on May 10, 2021

c19d b490dfd48e0280

Customer Service Champ

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EXPECTED SALARY
Php 95,000.00/month
( $1,737 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $10.04 USD/hr )
EXPERIENCE OVERVIEW
I'm a Seasoned Customer Service Expert and Virtual Assistant that will help your business/project win every customer and client alike through effective customer handling, product marketing, effective implementation of strategies, and product satisfaction.
BASIC INFORMATION
Age:
30
Gender:
Male
Location:
Davao City, Davao Del Sur
Tests Taken:
English
 C2(Advanced/Mastery)
Last Active:
November 28th, 2022 (5 days ago)
Member Since:
January 17th, 2019
SKILL SUMMARY

I'm a Seasoned Customer Service Expert and Virtual Assistant that will help your business/project win every customer and client alike through effective customer handling, product marketing, effective implementation of strategies, and product satisfaction. An excellent manpower that understands your business needs, can work with less supervision and will provide tailor-fit support. I have excellent verbal and written command of the English language with 7 years of BPO and VA work experience specializing in customer service, technical support, data entry, and team management.

Roles that I've held in the past:
- Email and Chat Support
- Technical Support Representative
- Customer Service Representative
- Loan Processor
- Subject Matter Expert
- Team Leader
- Product Training Specialist.

I'm a self-motivated and detail-oriented individual. My goal is always to make sure you and your customers get 100% CUSTOMER SATISFACTION every time and any time.

Skills and expertise:
* eCommerce Store Management (Shopify and Amazon)
* Customer Support and Tech Support (Email, and Chat)
* Social Media Management (Facebook and Instagram)
* Project Management
* Data Entry
* Social Media Ad
* Superb Google Spreadsheet and Microsoft Excel skills ranging from creating of formulas, dashboards, and pivot tables
* Knowledge in using Slack, WhatsApp, Trello, Telegram, Viber, Hangouts, Zoom, and JIRA
* Deep knowledge in Microsoft Office Tools and Google Suite
* Live Ops
* CRM
* Salesforce
* Zendesk Email and Chat App
* Happy Fox Email and Chat App
* Chargeback Order Disputes
* Edesk
* Amazon Seller Central
* Walmart Seller Central
* BazaarVoice
* Groupon
* Ebay
* Shopify

If you feel I'm a good fit for the open role you're trying to fill in, please do not hesitate to inbox me. I look forward to working with you. Have a great day!

WORKER SKILLS
TOP SKILLS
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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