Current Employment Status:
Hired Full Time on May 10, 2021
I'm a Seasoned Customer Service Expert and Virtual Assistant that will help your business/project win every customer and client alike through effective customer handling, product marketing, effective implementation of strategies, and product satisfaction. An excellent manpower that understands your business needs, can work with less supervision and will provide tailor-fit support. I have excellent verbal and written command of the English language with 7 years of BPO and VA work experience specializing in customer service, technical support, data entry, and team management.
Roles that I've held in the past:
- Technical Support Representative
- Customer Service Representative
- Loan Processor
- Subject Matter Expert
- Team Leader
- Product Training Specialist.
I'm a self-motivated and detail-oriented individual. My goal is always to make sure you and your customers get 100% CUSTOMER SATISFACTION every time and any time.
Skills and expertise:
* eCommerce Store Management (Shopify and Amazon)
* Customer Support and Tech Support
* Social Media Management
* Project Management
* Data Entry
* Social Media Ad
* Superb Google Spreadsheet and Microsoft Excel skills ranging from creating of formulas, dashboards, and pivot tables
* Knowledge in using Slack, WhatsApp, Trello, Telegram, Viber, Hangouts, Zoom, and JIRA
* Deep knowledge in Microsoft Office Tools and Google Suite
* Live Ops
* Happy Fox
* Chargeback Order Disputes
* Amazon Seller Central
* Walmart Seller Central
If you feel I'm a good fit for the open role you're trying to fill in, please do not hesitate to inbox me. I look forward to working with you. Have a great day!
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