Travel Specialist/Order Management Specialist

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($699.99/month)

College degree

Last Active

April 26th, 2024 (13 days ago)

Member Since

January 17th, 2019

Profile Description

I have 9 of work experience in the BPO industry. I worked as a Customer Service Representative for 7 years in a travel account and whose role was to assist customers with their travel arrangements such as air reservations, flight changes or cancellations, hotel reservations, and land transportation. I was also promoted as a Quality Analyst for a year and helped audit the agent's calls through transaction monitoring, conduct a side by side coaching, recommend resolutions and quality calibrations with our clients. Additionally, I have almost 2 years of experience as an Order Management Specialist who ensures all orders are processed real-time or within 24hrs, oversees stock level accuracy is precise at the back end and all marketplaces. I communicate with customers for any additional information necessary to fulfill their orders and worked with the 3rd party logistics to ensure order delivery is complete and accurate. I am your best bet because I work very hard and am open to new ideas, I pay close attention to details and go above and beyond on what I am tasked to do. I can share my experience, and knowledge as well as being open to learning new skills from your company.