Marketing and Research Assistant

Overview

Looking for full-time work (8 hours/day)

at $3.98/hour ($700.00/month)

Bachelors degree

Last Active

March 24th, 2023 (415 days ago)

Member Since

January 10th, 2019

Profile Description

Customer Service Representative
Aid in handling ticket reservations, cancellations, alterations, and is responsible in letting the customer know when the flights were cancelled or delayed.
Assist customers about their bills, offer basic trouble shooting, provide recommendation on what devices and which plan suits them.
Complaints Resolution Coordinator
Manages customers complaints about their existing services regarding bills, technical difficulties, and keep track on how other departments handle intensive technical cases and update customers about its status.
Operations Subject Matter Expert & Team Leader
Was promoted as a Subject Matter Expert after outstanding performance that helps support complaints resolution coordinators on products and handle escalations, landed the Team Lead role after 1 year and a half with the support group, has successfully handled new hired agents for the complaints space and was assigned on a competitive team that performed well in complaints management.
My skills on Microsoft office is excellent as it was the tool that we use from my previous job and as a supervisor we always utilize and send reports using the tool.
I am Professional, compassionate and hardworking operations team leader with consolidated experience in customer service management, technical support, complex billing and people development. Looking to secure a long-term role on a company that would encourage me develop and explore new skills.
Also, I have been doing social media managing. I have a passion in travelling in and out of the Philippines where I get my experiences in photography, marketing where I get to travel with more convenience just by doing coordination and communicating well on the people a get along with. As I am into social media, I have developed my skills in photography and video editing as well.

To add up, I recently acquired skills in Marketing and Research as I was hired by an academic support company.