Experienced Exec. Virtual Assistant - Google| Zoho| Adobe|

In my professional journey, my administrative support skills have been pivotal. At Cash Flow Club, I provided comprehensive administrative support by managing social media content creation, handling invoicing, bookkeeping, and record-keeping tasks, and facilitating effective communication with tenants and contractors. Utilizing platforms like Zoho, Landlord Station, and Stessa, I efficiently managed property and project management tasks. Moreover, at Concentrix CVG Phils, Inc., I offered administrative support through creating training agendas, facilitating communication, and conducting product-specific trainings. My tenure at Heern's Green Marketing further honed my administrative support abilities through managing social media accounts, overseeing product management on websites, and handling email marketing campaigns. These experiences underscore my versatility and proficiency in providing effective administrative support across various domains and responsibilities.

In my professional journey, my training and development as well as coaching skills have played a significant role. At Concentrix CVG Phils, Inc., I excelled as a Senior Trainer, facilitating communication and delivering product-specific trainings for new hires and experienced agents alike. I meticulously crafted training agendas, curated curriculum, and generated insightful reports to ensure continuous improvement. Moreover, my role involved coaching individuals to enhance their skills and performance, leveraging my expertise in Yellow Belt Six Sigma methodologies. This experience was complemented by my tenure at Heern's Green Marketing, where I managed teams and provided guidance to optimize performance. These experiences highlight my adeptness in training and development, coupled with a keen ability to coach and motivate individuals towards achieving their full potential.

In my professional journey, Instagram marketing has been a vital tool for reaching and engaging with audiences in an authentic and visually compelling way. At Cash Flow Club, I implemented Instagram marketing strategies to showcase property listings, highlight unique features, and connect with potential clients. This involved creating visually appealing content, including photos and videos, that resonated with the target audience and aligned with the brand's aesthetic. Additionally, I utilized Instagram features such as Stories, Reels, and IGTV to diversify content and increase engagement. Furthermore, I monitored analytics to track performance metrics like reach, engagement, and follower growth, adjusting strategies as needed to optimize results. My proficiency in Instagram marketing allows me to leverage this platform effectively to build brand awareness, foster community engagement, and drive business growth.

In my career journey, my expertise in real estate marketing has been instrumental in driving success. At Cash Flow Club, I spearheaded content creation for social media, crafting engaging posts to attract and retain clients. I also delved into video and infographic editing to enhance our marketing efforts. Leveraging platforms like Zoho, Landlord Station, and Stessa, I executed targeted marketing campaigns and managed listings effectively. Additionally, I collaborated with the sales team to develop strategies and materials that resonated with our target audience. These experiences underscore my proficiency in real estate marketing, combining creativity with strategic acumen to achieve optimal results in a competitive market landscape.

Throughout my career, my customer service skills have been paramount to my success. At Concentrix CVG Phils, Inc., I excelled in facilitating communication and providing product-specific assistance to clients and agents, ensuring their needs were met promptly and efficiently. Moreover, my tenure at Cash Flow Club involved handling tenant and contractor communications, addressing inquiries, and resolving issues with professionalism and empathy. I adeptly managed client relationships, fostering trust and loyalty through attentive service and effective problem-solving. Additionally, my role at Heern's Green Marketing required me to interact with customers via social media and email marketing, further honing my customer service skills. These experiences highlight my commitment to delivering exceptional service and exceeding customer expectations in every interaction.

In my professional journey, my communication skills have been instrumental in facilitating effective collaboration and achieving desired outcomes. At Concentrix CVG Phils, Inc., I excelled in delivering product-specific trainings and communicating with clients and team members with clarity and precision. This involved crafting training agendas, reports, and presentations to convey complex information in an understandable manner. Additionally, my role at Cash Flow Club required me to interact with tenants, contractors, and clients, where I effectively communicated inquiries, resolved issues, and maintained positive relationships. Moreover, at Heern's Green Marketing, I managed social media accounts and conducted email marketing campaigns, demonstrating proficiency in written communication to engage audiences and drive results. These experiences underscore my ability to communicate effectively across various platforms and contexts, fostering collaboration and achieving organizational objectives.

Bookkeeping has been a fundamental aspect of my roles throughout my career, where I've diligently managed financial records and transactions to ensure accuracy and compliance. At Cash Flow Club, I handled invoicing, record-keeping, and bookkeeping tasks, meticulously documenting financial transactions and maintaining organized records. Utilizing platforms like Zoho, Landlord Station, and Stessa, I managed financial data related to property management and project expenses, providing stakeholders with clear and transparent financial insights. Additionally, my experience at Heern's Green Marketing involved managing financial records related to social media marketing campaigns and website product management. My proficiency in bookkeeping, coupled with attention to detail and adherence to accounting principles, has enabled me to effectively track financial information and support informed decision-making processes.

In my career, my proficiency in call center operations management has been pivotal in ensuring efficient and effective customer service delivery. At Concentrix CVG Phils, Inc., I honed these skills by overseeing day-to-day operations, optimizing workflows, and implementing strategies to enhance productivity and customer satisfaction. This involved managing a team of agents, conducting performance evaluations, and providing coaching and training to improve skills and performance. Additionally, I developed and implemented operational protocols and quality assurance measures to maintain service excellence and adherence to standards. Furthermore, my experience involved forecasting call volumes, scheduling staff, and utilizing technology to streamline processes and maximize efficiency. My expertise in call center operations management encompasses leadership, strategic planning, and continuous improvement, enabling me to drive operational excellence and achieve organizational objectives effectively.

In my professional journey, project management has been a cornerstone of my role, enabling me to effectively coordinate tasks and achieve objectives. At Cash Flow Club, I undertook project management responsibilities by overseeing property management tasks, including rent collection, tenant communications, and maintenance requests. Utilizing platforms like Zoho, Landlord Station, and Stessa, I streamlined processes and ensured efficient execution of projects. Additionally, at Heern's Green Marketing, I managed projects related to social media campaigns, website product management, and email marketing initiatives, ensuring that deadlines were met and goals were achieved. My experience in project management encompasses planning, execution, and monitoring of projects, demonstrating my ability to deliver results effectively and efficiently.

Throughout my career, my video editing skills have been a valuable asset in creating captivating and engaging content. At Cash Flow Club, I utilized video editing software to produce compelling social media content, including property listings and informational videos. This involved editing footage, adding graphics and effects, and ensuring seamless transitions to enhance visual appeal. Additionally, I collaborated with the marketing team to brainstorm creative concepts and develop video content strategies that resonated with our target audience. Furthermore, I continuously honed my skills through self-learning and staying updated with the latest trends and techniques in video editing. My proficiency in video editing enables me to effectively convey messages, tell stories, and drive engagement through visually compelling content across various digital platforms.

Calendar management has been a key aspect of my role in various positions throughout my career. At Cash Flow Club, I efficiently organized and maintained calendars for appointments, property showings, and important deadlines. This involved scheduling and coordinating meetings with clients, contractors, and team members, ensuring smooth communication and timely execution of tasks. Additionally, at Concentrix CVG Phils, Inc., I managed training schedules and facilitated communication between trainers and trainees, optimizing the training process for efficiency and effectiveness. Furthermore, my role at Heern's Green Marketing involved coordinating team meetings and managing project timelines to ensure timely delivery of tasks. My proficiency in calendar management, coupled with attention to detail and organizational skills, has enabled me to effectively prioritize tasks and maximize productivity in fast-paced environments.

In my career, content planning has been a crucial aspect of my roles, enabling me to strategize and create compelling and relevant content for various platforms. At Cash Flow Club, I developed content plans to ensure consistent and engaging social media presence, including daily postings and video content. This involved researching industry trends, identifying relevant topics, and creating a content calendar to maintain a cohesive brand voice and message. Additionally, I collaborated with the marketing team to align content strategies with business objectives and target audience preferences. Furthermore, I monitored analytics and feedback to evaluate content performance and iteratively improve future planning. My proficiency in content planning encompasses strategic thinking, creativity, and adaptability, allowing me to effectively drive audience engagement and achieve marketing goals.

Customer Relationship Management (CRM) has been a cornerstone of my professional expertise, allowing me to build and nurture strong relationships with clients and stakeholders. At Cash Flow Club, I effectively managed client interactions by handling inquiries, addressing concerns, and maintaining detailed records of communication using CRM platforms like Zoho. This facilitated personalized engagement and ensured a high level of customer satisfaction. Moreover, at Concentrix CVG Phils, Inc., I facilitated communication between clients and agents, providing product-specific assistance and support to enhance their experience. Additionally, my role at Heern's Green Marketing involved managing customer interactions via social media and email marketing campaigns, leveraging CRM tools to track customer preferences and behaviors. My proficiency in CRM systems, coupled with excellent communication skills and a customer-centric approach, has enabled me to effectively manage relationships and drive customer loyalty in diverse professional settings.

My experience with Google Ads has been integral to driving targeted traffic and achieving marketing objectives. At Cash Flow Club, I utilized Google Ads to create and manage online advertising campaigns aimed at promoting property listings and attracting potential clients. This involved keyword research, ad copywriting, and campaign optimization to maximize click-through rates and conversions. Additionally, I monitored campaign performance metrics such as impressions, clicks, and conversions, adjusting bidding strategies and targeting criteria as needed to improve ROI. Moreover, I stayed updated with Google Ads best practices and algorithms to ensure campaigns remained effective and competitive in the digital advertising landscape. My proficiency in Google Ads allows me to leverage this powerful platform to reach and engage with the target audience effectively while maximizing marketing ROI.

In my career, my WordPress skills have been instrumental in creating and managing dynamic and engaging websites. At Heern's Green Marketing, I utilized WordPress to manage website content, including product updates, blog posts, and multimedia elements. This involved customizing website layouts, installing plugins for added functionality, and optimizing site performance for enhanced user experience. Additionally, I managed social media integration and email marketing campaigns, leveraging WordPress plugins to seamlessly integrate these platforms. My proficiency in WordPress extends to troubleshooting technical issues, ensuring website security, and implementing SEO best practices to drive organic traffic. Overall, my expertise in WordPress empowers me to effectively leverage this versatile platform to create impactful online presence and achieve organizational goals.