Operations Management, Project Management, Vendor Management

Overview

Looking for part-time work (4 hours/day)

at $16.50/hour ($1,452.00/month)

Bachelors degree

Last Active

February 23rd, 2024 (63 days ago)

Member Since

December 23rd, 2018

Profile Description

I was in the corporate world for 14 years and have solid experience with service desk management and customer service. I am knowledgeable on ITIL (IT Infrastructure Library) focused on IUpgrade to see actual info and Problem Management and Lean Six Sigma (Green Belt) Processes.

While handling the IT service desk operations of Philippine National Bank, I was also introduced to Vendor Management and was entrusted to handle their Desktop Managed Services (vendor selection, bidding, operations).

Aside from handling administrative tasks, part of my previous job was to perform data analysis and translate it into a written report using Microsoft Office (MS Word, MS Excel, and MS PowerPoint). 

I have excellent written and verbal communication skills. I am also tech-savvy as I have used multiple service desk and project management applications (Sharepoint, Lotus Notes, JIRA, Upgrade to see actual info, etc.). I am also knowledgeable in using other applications such as GSuite, Zoom, Canva, and more. I have been exposed to a few Marketing tools such as WordPress, Clickfunnels, and ActiveCampaign as I work for a full-service Marketing firm.

I can be an individual contributor, but I have been managing people for 11 years in which I have performed quality assurance, performance development coaching, and training. 

I am goal-oriented, highly organized, and responsible. I believe that productivity is important and so is efficiency. Skill matters and so is attitude. 

I also consider myself an initiator. I am a reliable person and one with integrity.  I am curious, resourceful, and creative. 

I am continuously taking basic courses in Digital Marketing and Project Management. I am also learning a lot about e-Tailing through Facebook and Upgrade to see actual info, a local online selling platform in the Philippines. 

Below is a summary of my experiences, accomplishments. and skills:
- ITIL-based Service Desk Management focused on the IUpgrade to see actual info and Problem Management Process to identify and resolve technology-related issues affecting systems availability with 7 years of experience in progressive roles.
- Process improvement (Lean 6-Sigma) and project initiatives to reduce costs, eliminate wastes, and improve quality. 
- Vendor Management - Desktop Managed Services led to streamlined processes that elevated efficiencies in the daily operations, desktop inventory, billing. and project monitoring. Managed vendor relationships that ensured agreements made were mutually beneficial for both parties.
- Project Management for a full-service marketing firm.
- Refined relationship-building skills and experience working collaboratively with management and customer/internal customer-facing personnel.

HIGHLIGHTS
- 7 years of knowledge on IT Service Desk Operations and IUpgrade to see actual info and Problem Management Process
- Appointed as the Helpdesk Manager during a major project of the bank I used to work for (Core Banking Integration Project) 
- Appointed as Outsource Manager for Desktop Managed Services for more than 2 years
- Consistently rated “Very Good” for 7 straight years in the employee scorecard
- Created training manuals tailor-fit to the service desk personnel responsibilities
- 5 years of BPO experience in banking (Retail Banking and Credit Cards) and online selling platform (eBay Trust and Safety/Policies and Customer Service)
- 3 years experience as a Lead Project Manager and part of the Executive Team in a full-service Digital Marketing Company.