A highly motivated and detail-oriented E-commerce Virtual Assistant with a strong background in supporting online businesses. My goal is to contribute to the success of your e-commerce venture by providing efficient and organized assistance.
PROFESSIONAL BACKGROUND:
*E-commerce Operations: Proven experience in managing end-to-end e-commerce processes, including order processing, inventory management, and supplier collaboration.
*Customer Service Excellence: Dedicated to delivering outstanding customer service by addressing inquiries, resolving issues promptly, and ensuring a positive online shopping experience.
*Platform Proficiency: Well-versed in utilizing popular e-commerce platforms such as Shopify for managing product listings.
*Data Entry and Accuracy: Exceptional attention to detail, ensuring accuracy in product information, pricing, and other essential details through meticulous data entry.
EXPERIENCED IN:
*Product Sourcing/Listing (Aliexpress & Shopify)
*Adding SEO-Friendly Product Titles
*Tracking Shipments/Orders
*Minor Photo Editing of Product Images
*Correcting/Proofreading Product Descriptions
*Organizing Product Variants
*Applying Product Categorization & Sub-categorization
*Order Fulfilment via Dropified/DSers/Oberlo
*Customer Support via CRM/Live Chat/Email
*Follow-Up Orders with Suppliers
*Refund/Return/Exchange Processing
*Adding Product Reviews to Shopify
*Social Media Moderator
*Task Management via Asana/Trello
*Slack Communications
*Answering Chargebacks/Disputes
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Sara Brumfield
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