Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelor of Science in Business Administration, Major in Computer Management

Last Active

April 24th, 2024 (21 days ago)

Member Since

December 19th, 2018

Profile Description

Executive Virtual Assistant and Admin  |  Georgia Industry Repair & Maintenance ServicesSpecializationMaintenance/Repair (Facilities & Machinery) RoleBuilding/Facilities MaintenancePosition LevelSupervisor / 5 Years & Up Experienced Employee Monthly Salary 

Point of Contact, assistant to the General Manager of  Home Repairs and Maintenance Coordinator
? Liaison to Community Managers, Realtors, Licensed Real Estate Agents and CEO
? Email Management and scheduling
? Customer Service - receives inbound calls from homeowners who wants renovations and repairs, assist them in setting up meet up with estimators, walkthrough in the work order progress and assists them in making payments for completed jobs
? Make follow up calls in making sure work orders are complete and aligned with the requested notes
? Keeping records and track list of work orders, man hours and material list
? Managing technicians and estimators schedule, Appointment Setting
? Coordinates repairs and maintenance with sub contractors and vendors
? Coordinates schedules with vendors, HOA, home owners, tenants and technicians
? Collate bids and send in for proposals
? Create and send estimates
? Create Work Orders
? Create and send invoices
? Receive work order requests via phone, email, website and social media
? Assist in ordering materials and tracking
? Assist in searching for vendors and sub contractors in getting quotes
? Assist manager in recruitment for open position in the company
? Use of House Call Pro, Google Drive, Gmail - Use of Upgrade to see actual info and >SkypeMar Upgrade to see actual info - Jul 2019
5 monthsVirtual AssistantRocket Station ( RENTERS WAREHOUSE)  |  National Capital Reg, PhilippinesIndustryProperty / Real EstateSpecializationProperty/Real EstateRoleProperty ManagementPosition LevelSupervisor / 5 Years & Up Experienced EmployeeMonthly SalaryPHP 35,000Customer Service Associate | RENTERS WAREHOUSE - Rocket Station (Graveyard Shift)
o Handles incoming and outbound calls for homeowners, tenants, vendors, HOA and Rent Estate Advisors
o Responds to emails, text messages, chats for internal and external correspondence (All Admin Related tasks)
o Educates/ Walkthrough both homeowners and tenants on their ledger, statements and how to access online portal
o Serves as a liaison between homeowners and tenants or in between different departments internally
o Educate tenants on their balance, bills, utilities, past due, penalties and fees
o Forward utility bills, HOA notices, invoices to tenants
o Forward eviction recommendation and inquiries to rent collection
o Coordinate with Accounting department for any disputes on account charges
o Arrange schedule for property condition inspections, move out inspections
o Coordinate with maintenance department, call vendors and Home Warranty Companies for any maintenance related issues
o Walkthrough tenants on their Residential Lease Agreement, Lease Renewals and assist on Lease Modification Requests
o Walkthrough homeowners on their Property Management Agreement and assist them on cancellation requests
o Forward to Rent Estate Advisors the contact information of prospective tenants
o Use CRM Softwares like Salesforce, Zoho, Appfolio and Dotloop.
o Work communication through Email, Google drive ,Gchat, Slack, Zoom, Ring Central, Skype, Mitel MiCollab and Ignite
? Training of Real Estate essentials for Investors.
? Proficient in handling objections for seller lead calls, determining between a warm or cold lead.
? Trained on Podio CRM
? Creating Buyer's Lists
? Valuation of Comps with or without the MLS
? Skip Tracing
? Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn
? Email Campaigns
? Property Management
? Knowledgeable in Dropbox, Google Sheets, Google Drive and Five9Feb 2017 - Dec 2018
1 year 11 monthsCustomer Service ProfessionalAmerican Express INC  |  National Capital Reg, PhilippinesIndustryCall Center / IT-Enabled Services / BPOSpecializationBanking/Financial ServicesRoleCredit ManagementPosition LevelSupervisor / 5 Years & Up Experienced EmployeeMonthly SalaryPHP 41,000? Provide outstanding customer service by placing the interest of the customer first in order to exceed customer expectations for both consumer/personal and business portfolios;
? Build rapport with Consumer customers to acquire an OPEN business account; stimulate spend by promoting both American Express products at every opportunity where applicable; (e.g., cross-sell, upgrades, EC/Additionals, LOC, etc.)
? Ensure consistent high standards of service are achieved with quality and use of sound decision making to grow revenue and spend profitability.
? Evaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.
? Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy
? Adherence to quality and compliance guidelines, document necessary account information and offer custom solutions that benefit the customer
? Grow and nurture customer relationships on every interaction that results in measurable Customer value
? Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality.Jun 2014 - Feb 2017
2 years 9 monthsSenior Client Service Specialist - (Corporate and Investment Banking)Jp Morgan & Chase Co.  |  National Capital Reg, PhilippinesIndustryBanking / Financial ServicesSpecializationBanking/Financial ServicesRoleCorporate BankingPosition LevelSupervisor / 5 Years & Up Experienced EmployeeMonthly SalaryPHP 36,000• Provide support to JP Morgan Client Access users via phone and email collaborating with Service, Sales, Implementation, Product or Technology to resolve outstanding customer issues and ensure they receive satisfactory responses in a timely manner.
• Banking product expert involving technical assistance in ach, wires, checks, cash reports and statements
• Ensure all unresolved problems are escalated appropriately, leveraging the sensitive client process and promptly following escalation procedures during outages and client feedback or complaint.
• Ensure good lines of communication between partner support groups located globally. • Ensure readiness when new banking products are launched
• Provide webinar, remote and on site client training for supported JP Morgan Client Access platforms
• Provide in-house training to other Client Access staff in all aspects relating to new development / releases of SME product and its use with client base.
• Ensure all complaints are escalated appropriately, leveraging the sensitive client process.
• Familiarization testing of new product and platform releases prior to releasing to clients.
• Ad-hoc initiatives to improve quality create efficiency or improve client experience.Jan 2013 - Jun 2014
1 year 6 monthsTeam Lead / Escalations (Commercial Banking)Jp Morgan & Chase Co.  |  National Capital Reg, PhilippinesIndustryBanking / Financial ServicesSpecializationFinance - Corporate Finance/Investment/Merchant BankingRoleTreasury/Corporate FinancePosition LevelSupervisor / 5 Years & Up Experienced EmployeeMonthly SalaryPHP 30,000• Team Lead responsible for escalated
phone calls and emails and logged it to sharepoint
• Dedicated Cash Team
Analyst responsible for making sure ATM has enough money to dispense and order/escalate to Cash Management Team
when necessary
• Ensure all complaints are escalated appropriately, leveraging the sensitive client process.
• Mentors, develops and assists team in delivering superior customer service.
• Ensures that established policies and procedures are followed and that bankers/branch managers/technicians are promptly and professionally served
• Responsible for improving inter-employee relationships by addressing employee complaints and professional issues in a timely and professional manner.
• Routes calls to appropriate resources, and responsible for making follow up calls and completing call logs.
• Responsible for documenting all pertinent information regarding all inquiries.
• Walkthrough branch employees on basic ATM troubleshooting steps and Settlement Procedures
• Responsible for day to day coordination of operational requirements. (Back up in adding SLA’s and sending Supervisory Check List)Jun 2003 - Jun 2012
9 years 1 monthCustomer/Technical Support AnalystSpi Global SolutionsIndustryCall Center / IT-Enabled Services / BPOSpecializationTechnical & Helpdesk SupportRoleIT Support/HelpdeskPosition LevelSupervisor / 5 Years & Up Experienced EmployeeMonthly SalaryPHP 20,800? Back up Team Lead -
? Handling inbound emails and calls from around the world (mainly US, Mexico, German, ASPAC clients) regarding remittance advices interchanging from buyers to suppliers and vice versa supporting GM (General Motors) and Delphi Automotive Systems. (e.g. reissuing, finding, set up of remittance advices for both buyers and suppliers)
? Processing registration of both suppliers and buyers in accessing the GEPARA website in viewing their remittance advices
? Managing their GEPARA accounts as to authenticating them, unlocking it and resetting their passwords
? Supports Technical issues when it comes to ‘netting and funding’ of payments from buyers to suppliers
? Coordinates with Bankers (e.g. JP Morgan Chase Bank, Deutsche bank, Barclays Bank, TD Bank) for level 2 tickets supporting stop payments, duplicate payments, cancelled payments and resending payments
? Assists clients in their banking accounts (updates stops, cancelling payments)
? Assists in overall maintenance of the website and reports errors and connection failures
? Assists in technical analysis of electronic data interchange set-up of clients
? Uses CRM/Siebel by Oracle in managing tickets made for clients (Service Levels 1-4)