Rejoice

Customer Service/ Chat/ Email/ Video Editor/ Adobe/ Visio

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Overview

Looking for full-time work (8 hours/day)

at $7.76/hour ($1,366.50/month)

Bachelor's Degree in Electronics Engineering

Last Active

December 7th, 2023 (79 days ago)

Member Since

December 16th, 2018

Profile Description

?SUMMARY OF QUALIFICATIONS
9 years as a Customer Service Representative
2 years as a Technical Support / IT Service Desk/ Helpdesk
2 years as a Social Media Manager
3 years in Healthcare Industry
2 years as a Cold Caller / Appointment Setter / Sales Representative
2 years as an Executive Assistant / Admin Assistant / General Virtual Assistant
?HIGHLIGHTS
Phone, email, chat communication
Online Content Moderation
Tasks, Calendar, Time Management
Excellent Customer Service Skills
Administrative tasks
Basic Graphic Design
Lead Generation
Lead and CRM Management
Client Relations
Google Apps and MS Proficient
Cold Calling, Acquisition Managing
?General Virtual Assistant | 2023
Validating trips on the phone
Reviewing or amending trips that were incorrectly validated
Checking the exact location for each transaction using Google Maps
Compile fraudsters email on spreadsheet
Freshdesk for email management
?Campaign Manager / Admin Assistant / Cold caller |Upgrade to see actual infoIdentify potential leads through various sources
Calling leads, screen, assess and send them to client or acquisitions manager if qualified
Uploading campaigns to CRMs, Drive and Podio
Use calling, email & texting techniques to initiate contact with potential leads
Build and maintain relationships with potential leads through follow-up calls and texts
Schedule showings with potential leads and coordinate with other teaUpgrade to see actual infombers to ensure a seamless experience for clients
Maintain accurate and up-to-date records of all leads and communications in the real estate database
Stay up-to-date with market trends and changes to provide valuable insights to clients
Creating new and auditing old leads using CRM and phone system
Attend teaUpgrade to see actual infoetings and contribute to the development of new lead generation strategies
Managed Campaign, updating new leads by lead type (e.g. Missed/abandoned calls, VM, appt booked, opt-outs, offers, cold lead)
Task management systems – Daily/Weekly/Monthly tasks
Managing Social Media Platforms
Create content calendars for social media pages
Select appropriate content to be posted
Utilize scheduling tools for timely and consistent posting
Manage membership requests for a Facebook group and social media pages
Review and approve or deny member requests based on predefined criteria.
Follow established guidelines for approving new members.
Actively monitor and engage with the Facebook group community.
Respond to comments, address inquiries, and facilitate discussions.
?Health Care Admin Assistant |Upgrade to see actual infoCalling people and conducting surveys
What provider they have or have their supplement with: Blue Cross Blue Shield, Anthem, Aetna, UnitedHealthCare, Mutual of Omaha, Cigna, Humana and etc.
Insurance verification
?Coordinator & Executive Assistant |Upgrade to see actual infoManaged Admin Tasks, Email Communication, Scheduling meetings and Calendar management
Communicating with internal and external teams
?Helpdesk/ Service desk for an IT Company
Respond to requests for technical assistance in person, via phone, chat or email.
Resolve technical hardware and software issues.
Research questions using available information resources.
Advise user on appropriate action.
Follow standard help desk procedures.
Account Handled:
1. Provider Hix/ Obama Care
2. Anthem Central Local
3. Anthem Dental
4. DirecTV
5. T-Mobile Postpaid
6. MetroPCS Prepaid
7. Verizon Wireless Prepaid
8. Asurion Protection (Amazon and Retails Accounts)
Expert in using
1. CRM (Podio, Citrix, REI Blackbook, Launch Control)
2. Citrix
3. Avaya
4. IVR
5. Cisco
6. MS DOS System
7. Jabra,
8. Anywhere Expert
9. Live Person
10. Horizon
11. Helix
12. Pega
13. Care Central
14. Smartsupp
15. Callrail
?CUSTOMER SERVICE:
Email - Microsoft Outlook, Gmail
• Live Chat - LiveChat to [4-5 customers simultaneously]
• Phone Support - Inbound Calling/ Outbound Calling
• Technical Support
-Dealing with call, act as a first point of telephone contact for a customer
-Quickly understanding a client's point of view and empathize with them
-Discussing billing issues with the customer and offering best resolutions
-Explaining the importance of a plan and closing a deal by selling best offers
-Sending campaigns and follow up through email
-Filing a claim and checking the status of an existing claim via chat for retails account(Staples, Dick's -Sporting Goods, AAFES,BJ's etc.) and Amazon
-Tracking Shipment Status and Repair Status
-Product Research (ASIN in Amazon Website)
-Checking the manufacturer's coverage and contact them
-Handling complaints in a diplomatic way
-Answering any queries quickly and efficiently
-Explaining the advantages and benefits of the Cable channels/subscription
-Closing a sales by determining the best needs of the customer and for their family
-Communicating with Doctors and nurses for patient information (Inbound Calls)
-Doing a follow up for a coverage and bill through email
-Providing excellent information of eligibility, benefits and claims information<button aria-expanded="true" aria-controls="air3-line-clamp-18" type="button" data-ev-label="line_clamp_toggle" data-ev-open="true" class="air3-btn-link-secondary" style="letter-spacing: inherit; cursor: pointer; border-width: 0px; border-style: initial; border-color: initial; font-weight: var(--font-weight-base); padding: 0px; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial;" fdprocessedid="8k9ndem">less</button>

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Customer Support » Technical Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Marketing » Social Media Management » Instagram marketing

Advertising » Amazon Ads

E-Commerce » Inventory Management » Quality Control

Professional Services » Architectural Services

Customer Support » Sales Support

Marketing » LinkedIn Marketing

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Cabuyao, Laguna
Tests Taken
IQ
Score:  125
DISC
Dominance: 32
Influence: 17
Steadiness: 39
Compliance: 13
English
C1(Advanced)
Uploaded ID
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