Company Name: Magnus Media
Position: Account Manager
-Managing Admin Task
-Doing outreach using different types of platform.
-Expert in marketing via Linkedin, TG,
-Handling incoming and outgoing chat inquiry about partnership and services offered.
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Company Name: Sprint|Tmobile
Position: Quality Analyst
-Random call monitoring.
-Handling account call calibration.
-Making sure that supervisors and agents are following the company policies
and guidelines.
-Performing root cause analysis on the sites performance.
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Company Name: Universal Translation Services
Position: Project Manager.
-Team management
-Managing translators and proofreader.
-Handling escalated phone calls.
-Handling
-Coached Observed ,Monitored results, altered individual programs and celebrated milestones.
-Strategically utilized reports to meet performance expectations. achieve goals and exceed sales qoutas.
-Resolve customer issue and escalations.
-Training newly hired project manager.
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*Chat Sales Supervisor
-Selling products and services using solid arguments to prospective customers and maintaining positive business relationship to ensure future sales.
-Coordinate and update spiels with other supervisors
-Monitor and update managers about team statistics including sales execution planning
-Manage a team of a 10 chat sales representative who market product and make sales for the company
-Team management
-Coached Observed ,Monitored results,altered individual programs and celebrated milestones.
-Strategically utilized reports to meet performance expectations. achieve goals and exceed sales qoutas.
-Resolve customer issue and escalations.
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Customer Service Representative -AT&T UVERSE
-Provide excellent customer service by responding to
customer interactions via the telephone,
courteous, accurate manner while recording a brief overview of communication.
organization and communication via company's database.
-Answers Inbound
calls to assist, guide and educate customers with anything associated to the
company's products.
-Encourages
self-sufficiency by assisting members in navigating company websites, cell
phone applications and tools.
-Take ownership of
each call to build rapport by providing resolutions on behalf of the member in
real time.
-Performed Outbound calls to provide faster resolution to
customers.
-Manages customer
account information through company's databases
.-Conducted walk-through for basic computer, tablet,Internet
,TV and phone troubleshooting
.-Detailed analyzation of bills and interpretation.
-Research, updates, and manages data via company's databases.
-Data entry and data management.
-Processes payments, refunds, charge-backs and
promo discounts using company's payment processor
Utilization of the following software
-Zimbra
-zendesk
-Microsoft Excel
-Google Docs
-Google Sheet
-Google Drive
-Micorsof Word
-PowerPoint
-PDF
-Manychat
-Slack
-Quality Analyst
-Subject Matter Expert
-Escalation Specialist (Support)
-Phone
-Sales Representative
-Customer Service
-Technical Support
-Rockstar Virtual Assistant
For the complete detailed and experience you may ask it during my interview.
You may also click the link Below for my CV!
file:///C:/Users/Acer/Desktop/
I've been in the industry for 10 yrs. Experience handling different type of campaigns like Affiliate Outreach, Influencer outreach, Social Media Marketing and Management, Project Management, Sales , Customer Service, Technical Support, etc...
I have 8 years experienced in customer support ,phone support, Tech support and virtual assistant.
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