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Rockstar Virtual Assistant and Customer Support

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EXPECTED SALARY
Php 50,000.00/month
( $951 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $5.50 USD/hr )
EXPERIENCE OVERVIEW
2 years experience as Account Manager(Social Media outreach, Linkedin, TG, Admin task, Project Management), 2 Years Quality analyst in a BPO industry. 8 Years in Customer Service and Technical support ( Phone ,
BASIC INFORMATION
Age:
35
Gender:
Male
Location:
Silang Cavite, Philippines
Tests Taken:
None
Last Active:
February 5th, 2023 (today)
Member Since:
December 6th, 2018
SKILL SUMMARY

Company Name: Magnus Media
Position: Account Manager
-Managing Admin Task 
-Doing outreach using different types of platform.
-Expert in marketing via Linkedin, TG, Skype, Instagram and Facebook
-Handling incoming and outgoing chat inquiry about partnership and services offered.
=================================================================
Company Name: Sprint|Tmobile
Position: Quality Analyst

-Random call monitoring.
-Handling account call calibration. 
-Making sure that supervisors and agents are following the company policies
and guidelines. 
-Performing root cause analysis on the sites performance.

================================================================
Company Name: Universal Translation Services
Position: Project Manager.

-Team management
-Managing translators and proofreader.
-Handling escalated phone calls. 
-Handling email and chat communications. 
-Coached Observed ,Monitored results, altered individual programs  and celebrated milestones.
-Strategically utilized reports to meet performance expectations. achieve goals and exceed sales qoutas.
-Resolve customer issue and escalations.
-Training newly hired project manager.

==============================================================

*Chat Sales Supervisor

-Selling products and services using solid arguments to prospective customers and maintaining positive business relationship to ensure future sales.
-Coordinate and update spiels with other supervisors
-Monitor and update managers about team statistics including sales execution planning
-Manage a team of a 10 chat sales representative who market product and make sales for the company
-Team management
-Coached Observed ,Monitored results,altered individual programs  and celebrated milestones.
-Strategically utilized reports to meet performance expectations. achieve goals and exceed sales qoutas.
-Resolve customer issue and escalations.

================================================================
Customer Service Representative -AT&T UVERSE
-Provide excellent customer service by responding to
customer interactions via the telephone, email or internet in a professional,
courteous, accurate manner while recording a brief overview of communication.
 -Email management,
organization and communication via company's database.
 -Answers Inbound
calls to assist, guide and educate customers with anything associated to the
company's products.
 -Encourages
self-sufficiency by assisting members in navigating company websites, cell
phone applications and tools.
 -Take ownership of
each call to build rapport by providing resolutions on behalf of the member in
real time.
-Performed Outbound calls to provide faster resolution to
customers.
 -Manages customer
account information through company's databases
.-Conducted walk-through for basic computer, tablet,Internet
,TV and phone troubleshooting
.-Detailed analyzation of bills and interpretation.
-Research, updates, and manages data via company's databases.
-Data entry and data management.
-Processes payments, refunds, charge-backs and
promo discounts using company's payment processor

Utilization of the following software

-Zimbra Email
-zendesk
-Microsoft Excel
-Google Docs
-Google Sheet
-Google Drive
-Micorsof Word
-PowerPoint
-PDF
-Manychat
-Slack


-Quality Analyst
-Subject Matter Expert
-Escalation Specialist (Support)
-Phone ,Email and Chat Support
-Sales Representative
-Customer Service
-Technical Support 
-Rockstar Virtual Assistant

For the complete detailed and experience you may ask it during my interview.
You may also click the link Below for my CV!

file:///C:/Users/Acer/Desktop/Upgrade to see actual infoUpgrade to see actual info (1).pdf


WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Email Management
  • Quality Assurance
  • Research
  • Speaking
  • Translation
  • Writing
  • Facebook Marketing
  • LinkedIn Marketing
  • Social Media Marketing
  • Customer Support
  • Phone Support
  • Tech Support
  • Marketing Project Management
  • Other Project Management

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research

English
SKILL RATING
  • Speaking
  • Translation
  • Writing

Sales and Marketing
EXPERIENCE

I've been in the industry for 10 yrs. Experience handling different type of campaigns like Affiliate Outreach, Influencer outreach, Social Media Marketing and Management, Project Management, Sales , Customer Service, Technical Support, etc...

SKILL RATING
  • Facebook Marketing
  • LinkedIn Marketing
  • Social Media Marketing

Customer Service & Admin Support
EXPERIENCE

I have 8 years experienced in customer support ,phone support, Tech support and virtual assistant.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Project Management
SKILL RATING
  • Marketing Project Management
  • Other Project Management

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