Customer Service  | Tech & Chat Support 

Overview

Looking for full-time work (8 hours/day)

at $3.36/hour ($591.36/month)

Associates degree Computer Technology

Last Active

April 21st, 2024 (21 days ago)

Member Since

November 24th, 2018

Profile Description

 Technical Support Specialist – SBComp Olongapo CityMarch20
2023–January 5, 2024
<!--[if !supportLists]-->?      <!--[endif]-->Receives inbound calls, makes outbound calls,
and uses email and chat to provide technical assistance to customers.
<!--[if !supportLists]-->?      <!--[endif]-->Set up purchased devices remotely, including
Point of Sale, self-service kiosks, card readers, pin pads, zebra scanners,
thermal printers, wireless access points, Windows servers, and transaction
servers.
<!--[if !supportLists]-->?     
<!--[endif]-->Resolve
technical issues in a timely manner using available resources within the
company
<!--[if !supportLists]-->?     
<!--[endif]-->Following up with clients to ensure the problem is
resolved.
<!--[if !supportLists]-->?      <!--[endif]-->Record, track and document helpdesk requests
and problem-solving process, including all successful/unsuccessful decisions
made and actions taken through to final resolution.
<!--[if !supportLists]-->?     
<!--[endif]-->Documents all client
connects in a customer relationship management system.
 

Email Support Representative – Buwelo Olongapo City
April 4,
2022 –March 20, 2023
<!--[if !supportLists]-->?     
<!--[endif]-->Answering or making outbound transactions to
customers to learn about and address their needs, complaints, or other issues
with products or services.
<!--[if !supportLists]-->?      <!--[endif]-->Responding efficiently and accurately to customers,
explaining possible solutions, and ensuring that customers feel supported and
valued
<!--[if !supportLists]-->?      <!--[endif]-->Communicates with other departments to answer
customers inquiries, solve their problems and fulfill their needs.
<!--[if !supportLists]-->?      <!--[endif]-->Understanding and striving to meet or exceed metrics
while providing excellent consistent customer service.
<!--[if !supportLists]-->?     
<!--[endif]-->Follow up with customers to ensure their
technical issues are resolved.
<!--[if !supportLists]-->?     
<!--[endif]-->Knowing our products inside and out so that you
can answer questions.
 
WebTech Support Representative – Metlife Sitel Tarlac
November
17, 2020 - July 2021
<!--[if !supportLists]-->?     
<!--[endif]-->Assist the customer with
Registration, Password Reset, Claims, etc.
<!--[if !supportLists]-->?     
<!--[endif]-->Interact with customers to provide
and process information in response to inquiries, concerns, and requests about
products and services;
<!--[if !supportLists]-->?     
<!--[endif]-->Gather customer’s information and
determine the issue by evaluating and analyzing the symptoms;
<!--[if !supportLists]-->?     
<!--[endif]-->Diagnose and resolve technical
Website issues. (e.g., Log in issues, Website Malfunction, Claims, etc.)
<!--[if !supportLists]-->?     
<!--[endif]-->Research required information using
available resources;
<!--[if !supportLists]-->?     
<!--[endif]-->Redirect problems to appropriate
resource;
<!--[if !supportLists]-->?     
<!--[endif]-->Offer alternative solutions where
appropriate with the objective of retaining customers’ and clients’ business;
<!--[if !supportLists]-->?     
<!--[endif]-->Follow up and make scheduled
callbacks to customers where necessary;
<!--[if !supportLists]-->?     
<!--[endif]-->Stay current with system
information, changes and updates
 
Technical Support Representative – Concentrix Clark Pampanga
February
15 2020 – July 25 2020
<!--[if !supportLists]-->?     
<!--[endif]-->Interact with customers to provide
and process information in response to inquiries, concerns, and requests about
products and services;
<!--[if !supportLists]-->?     
<!--[endif]-->Gather customer’s information and
determine the issue by evaluating and analyzing the symptoms;
<!--[if !supportLists]-->?     
<!--[endif]-->Diagnose and resolve technical
hardware and software issues involving Direct TV software and Hardware issues,
internet connectivity, more;
<!--[if !supportLists]-->?     
<!--[endif]-->Research required information using
available resources;
<!--[if !supportLists]-->?     
<!--[endif]-->Follow standard processes and
procedures;
<!--[if !supportLists]-->?     
<!--[endif]-->Identify and escalate priority
issues per Client specifications;
<!--[if !supportLists]-->?     
<!--[endif]-->Redirect problems to appropriate
resource;
<!--[if !supportLists]-->?     
<!--[endif]-->Offer alternative solutions where
appropriate with the objective of retaining customers’ and clients’ business;
<!--[if !supportLists]-->?     
<!--[endif]-->Organize ideas and communicate oral
messages appropriate to listeners and situations;
<!--[if !supportLists]-->?     
<!--[endif]-->Follow up and make scheduled
callbacks to customers where necessary;
<!--[if !supportLists]-->?     
<!--[endif]-->Stay current with system
information, changes and updates
 
Customer Service Representative – Iqor Clark
Pampanga
January
21 2017 – August 30 2017
<!--[if !supportLists]-->?     
<!--[endif]-->Handle customer inquiries over the
phone. 
<!--[if !supportLists]-->?     
<!--[endif]-->Research required information using
available resources.
<!--[if !supportLists]-->?     
<!--[endif]-->Manage and resolve customer
complaints 
<!--[if !supportLists]-->?     
<!--[endif]-->Provide customers with product information. 
<!--[if !supportLists]-->?     
<!--[endif]-->Document all call information
according to standard operating procedures.
<!--[if !supportLists]-->?     
<!--[endif]-->Process orders, forms and
applications.
 
Computer Technician  -
 Mastermind Computer Rental Shop Bataan
March
2011 - January 2017
 
<!--[if !supportLists]-->?     
<!--[endif]-->Set up hardware and install and configure
software and drivers.
<!--[if !supportLists]-->?     
<!--[endif]-->Maintain and repair technological
equipment (e.g., routers) or peripheral devices. 
<!--[if !supportLists]-->?     
<!--[endif]-->Install well-functioning LAN/WAN and
other networks and manage components (servers, IPs etc.) 
<!--[if !supportLists]-->?     
<!--[endif]-->Manage security options and software
in computers and networks to maintain privacy and protection from
attacks. 
<!--[if !supportLists]-->?     
<!--[endif]-->Perform regular upgrades to ensure
systems remain updated. 
<!--[if !supportLists]-->?     
<!--[endif]-->Troubleshoot system failures or bugs
and provide solutions to restore functionality.