Donna

Airbnb & ---------- VA | Customer Support & Operations Specialist

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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Bachelors degree

Last Active

June 11th, 2026 (13 days ago)

Member Since

October 18th, 2011

Profile Description

I help short-term rental hosts and online businesses stay organized, responsive, and guest-focused through reliable operations and customer support.

I have 7+ years of experience in customer service, virtual assistance, team leadership, and operations support. My background includes managing Airbnb and ---------- listings, handling guest communication, coordinating reservations, supporting daily operations, and leading remote teams in fast-paced environments.

My experience as an Airbnb Superhost helped me develop strong communication, problem-solving, and hospitality skills while maintaining high guest satisfaction and operational standards.

Highlights of my experience:
• Airbnb Superhost recognition
• 97 guest reviews with a 4.95-star rating
• ---------- Traveller Review Awards 2026
• Experience supporting guests through chat, email, and phone
• Team leadership and workflow coordination experience

Tools I’ve used:
Airbnb, ---------- , Trello, Slack, Zendesk, Calendly, Shopify, Zoom, Google Workspace, and spreadsheets.

I’m proactive, detail-oriented, calm under pressure, and committed to providing excellent support to both clients and guests.

I’m currently looking for opportunities related to:
• Airbnb / ---------- management
• Guest communication
• Customer support
• Administrative support
• Operations coordination
• Team support / leadership

I’d love to support your business and help create a smooth experience for your customers and guests.

Top Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Experienced in managing Airbnb and short-term rental operations, including guest communication, reservation management, booking coordination, and calendar management while maintaining excellent guest satisfaction and Superhost standards.

Office and Administration » Operation Management

Experience: 2 - 5 years

Experienced in coordinating day-to-day operations, administrative support, workflow management, and customer service operations.

Office and Administration » Team Leadership

Experience: 2 - 5 years

Experienced in leading remote teams, improving workflows, maintaining productivity, and supporting daily operations.

Other Skills

E-Commerce » Inventory Management

Experience: 2 - 5 years

Skilled in managing e-commerce operations including product listing, order fulfillment, inventory control, and customer service.

Customer Support » Chat Support

Experience: 5 - 10 years

Customer Support » Sales Support » Lead Generation

Experience: 2 - 5 years

Experienced in providing excellent customer and sales support while generating qualified leads to drive business growth.

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: ILOILO CITY, Iloilo

Tests Taken: IQ
Score: 129: DISC
Dominance: 41
Influence: 18
Steadiness: 34
Compliance: 7: English
B2(Upper Intermediate)