Customer Service Representative | Sales Representative

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 12th, 2024 (32 days ago)

Member Since

November 21st, 2018

Profile Description

I started my first job in the BPO Industry as a Product Support Representative for Linksys, in the BPO company- Synnex-Concentrix Corp. back in 2012. We assisted our customers in setting up and troubleshooting their home networking devices(modems, gateways, routers etc.) over the phone. We also created opportunities for selling and up-selling products and services to maximize the customer's home network and experience. There was once that I was able to sell 17 new home network devices to a customer in a call. The experience became a huge factor to me in choosing the direction and opportunities where I excel and find success.
Through the years, I have gained knowledge, solid work experience and developed my skills in:
>Customer Service/Customer Support/Customer Experience
>Technical Support
>Email and Chat Support
>Inbound/Outbound Sales for B2C/B2B
>Telemarketing
>Cold Calling
>Prospecting. Lead Generation and Management
>Sales Techniques and Strategies
>Marketing, Marketing Management and Strategies
>CRM, Office and Marketing Tools(Salesforce, MS Office, Google Apps)
>Office and Administrative Skills
>Time Management Skills: Multitask and Work Well Under Pressure
>Analytical and Critical Thinking Skills
>Decision Making
I continue to learn, obtain, practice, and enhance my skills in order for me to be highly effective in a fast-paced work environment. Consistently hitting targets, to keep a productivity level that has been set not just by employers, but by myself as well. All to continue to grow myself as an individual.
"Success isn't a destination, it's a practice".