- Microsoft Excel
- BPO Call Center analyzing Forecast and volume trends for phone and chat.
- Capacity planning.
- Scheduling and Staffing the right number of people in the interval needed.
Experience: 10+ years
- Responsible for ensuring excellence in providing Forecast analysis, Capacity planning, Headcount Requirements, and Staffing and Scheduling. - Delivers effective and professional support for client and all lines of business. - Provides updates on the status of Workforce Planning to the Executives. - Develop strategies to increase client satisfaction and to ensure an optimal level of service. - Diagnose and analyze client's concerns and providing recommendation for easy solution.
Experience: Less than 6 months
Experience: Less than 6 months
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.