Executive Assistant | Administrative Support | Customer Service Specialist

I began my career at Sitel, a BPO Company, where I worked as a Customer Service Representative for a US Healthcare Insurance Account (Medicare), there I assisted members by providing accurate information about their health insurance coverage and benefits. This included explaining plan details, eligibility, covered services, and answering benefit-related questions. In this role I ensured that all information was delivered clearly and in compliance with healthcare guidelines while maintaining a supportive and professional tone. I also worked as a Breach Support Representative at Conduent under Gig CX Marketplace, I supported customers affected by data breach incidents. I provided clear and accurate information about the breach incident, what type of data may have been exposed or compromised, and the steps being taken to address the situation. In addition to explaining the data breach incident, I assisted customers by introducing protection services such as credit monitoring and identity theft monitoring. I explained how these services work, the benefits they provide, and how they help protect customers from potential misuse of their information. I also guided customers step by step through activating these services, ensuring successful enrollment and understanding of how to use them. In addition I also have government experience at the Department of Information and Communications Technology (DICT) in multiple support roles, including Project Development Officer, Information Systems Analyst, and Planning Officer. In these roles, I supported ICT-related government projects from planning through implementation by assisting with documentation, coordination, and analysis.

I began my career at Sitel, a BPO Company, where I worked as a Customer Service Representative for a US Healthcare Insurance Account (Medicare), there I assisted members by providing accurate information about their health insurance coverage and benefits. This included explaining plan details, eligibility, covered services, and answering benefit-related questions. In this role I ensured that all information was delivered clearly and in compliance with healthcare guidelines while maintaining a supportive and professional tone. I also worked as a Breach Support Representative at Conduent under Gig CX Marketplace, I supported customers affected by data breach incidents. I provided clear and accurate information about the breach incident, what type of data may have been exposed or compromised, and the steps being taken to address the situation. In addition to explaining the data breach incident, I assisted customers by introducing protection services such as credit monitoring and identity theft monitoring. I explained how these services work, the benefits they provide, and how they help protect customers from potential misuse of their information. I also guided customers step by step through activating these services, ensuring successful enrollment and understanding of how to use them. In addition I also have government experience at the Department of Information and Communications Technology (DICT) in multiple support roles, including Project Development Officer, Information Systems Analyst, and Planning Officer. In these roles, I supported ICT-related government projects from planning through implementation by assisting with documentation, coordination, and analysis.

During my tenure at the Department of Information and Communications Technology (DICT), I received formal training in Canva to create professional and engaging visual content. I applied this skill extensively in my work to: 1. Design presentations for project updates, reports, and meetings. 2. Prepare training materials and visual aids for workshops and staff development sessions. 3. Develop informational materials for public information sessions and stakeholder briefings. 4. Promote DICT projects through visually appealing posters, flyers, and social media graphics. This experience enhanced my ability to communicate complex information clearly and creatively while maintaining consistency with organizational branding. I am confident in producing high-quality visuals for presentations, marketing, or training purposes in any professional setting.