Freelance

I have a proven track record in delivering outstanding customer service. With excellent interpersonal skills and a customer-centric approach, I consistently provide exceptional support, address inquiries, and resolve issues. My ability to empathize, communicate effectively, and exceed customer expectations sets me apart in delivering a positive customer experience.

I have extensive experience in providing exceptional email and chat support. With strong written communication skills, I excel at promptly responding to inquiries, resolving issues, and delivering clear and concise information. My customer-centric approach and ability to multitask enable me to handle high volumes of messages while maintaining a high level of professionalism and efficiency.

I have honed my English speaking skills through a diverse range of experiences. Immersion in gaming and watching movies has exposed me to various accents, vocabulary, and colloquial expressions, enhancing my fluency and adaptability in spoken English. Additionally, my experience in the call center industry has provided me with real-time practice in conversing with customers, enabling me to confidently communicate, actively listen, and provide excellent customer service in English.

I bring expertise in technical support for different software and telecommunications company. With strong troubleshooting abilities, I effectively diagnose and resolve complex issues, ensuring optimal performance. My knowledge of software and networking enables me to provide accurate and efficient solutions, delivering excellent customer satisfaction.

I possess valuable experience in social media content moderation, demonstrating proficiency in monitoring, reviewing, and enforcing platform guidelines. With a keen eye for detail and a deep understanding of online community standards, I effectively identify and remove inappropriate content, ensuring a safe and positive user experience.