Experienced Real Estate Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $11.20/hour ($1,971.20/month)

Associates degree

Last Active

April 22nd, 2024 (13 days ago)

Member Since

November 12th, 2018

Profile Description

A goal-driven and highly-adaptive remote assistant with proven years of
experience working with international clients.  Handled work related to debt
collection, customer service, property management, real estate, and sales. Consistently hits KPIs and is always awarded as the top employee.

Work Experience 
••Grow and Co as Administrative Assistant ••
Property Management Company
Remote – QLD, Australia
May 2022 – May 2023 
 
• Preparing lease renewal agreements 
• Communicating rent and utility arrears 
• Arranging and finalizing routine inspection reports 
• Organizing emails and invoices 
• Collecting bond/security deposits 
• Setting-up maintenance requests, smoke alarms, and pest inspection 
• Sending of water invoices particular to tenants

••KA Property Management as Executive Assistant ••
Property Management Company
Remote – Houston, Texas
May 2022 – March 2023  
 
••• Property Management 

• Interviewing tenant applications, collecting requirements, and running credit checks
• Coordinating move-in and move-out with tenants, realtor, and field manager 
• Managing HOA relations between homeowners and tenants 
• Setting rental rates, negotiating and enforcing lease agreements
• Addressing tenant complaints and maintenance requests 
• Collecting rent, dealing with late payments, and handling operating expenses
• Terminating leases and initiating eviction proceedings

•••Finance
• Maintaining records of income, expenses, signed leases, complaints, maintenance
• Setting up electricity, gas, and water connections and payments  
• Reviewing  transactions between vendors 

•••Leasing and Sales 
• Attracting new tenants through advertising, property viewings, and encouraging referrals
• Overseeing the company’s interactions with the public by implementing social media platforms' content strategies
•  Running comparable for properties that are for sale and for rent 
•  Communicating constantly with prospects to rent, sell, and buy properties


••Peak Support as Quality Analyst/Team Leader ••
Agero – Roadside Assistance 
Remote – Cambridge, Massachusetts   
Nov 2021 – May 2022 

••• Quality Analyst
• Participating in the design of call monitoring formats and quality standards
• Performing call monitoring and providing trend data to the director 
• Using quality monitoring data management system to compile and track performance at team and individual level
• Monitoring of customer care email responses
• Participating in customer and client listening programs to identify customer needs and expectations
• Providing actionable data to various internal support groups as needed
• Coordinating and facilitating call calibration sessions for call center staff
• Providing feedback to call center team leaders and managers

••• Team Leader 
• Working closely with the team, motivating and coaching them
• Ensuring training and development plans are maintained for all teaUpgrade to see actual infombers  
• Keeping up to date with business development and new product lines
• Managing day-to-day line activities, prioritizing and making risk/impact assessments within existing processes and procedures toward achieving SLAs
• Managing the fair and consistent application of performance management and disciplinary measures as necessary 

••iQor Philippines Clark as Collections Specialist/Quality Analyst ••
Capital One Auto Finance 
July 2014 – December 2018

••• Collections Specialist 
• Contacting hundreds of customers daily by phone to collect on a debt and set a payment arrangement 
• Identifying outstanding account receivables• Investigating historical data for debts and bills
• Taking actions in order to encourage timely payments  

••• Quality Analyst
• Participating in the design of call monitoring formats and quality standards