Customer Service Manager/E-commerce Expert/Technical Support

Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

Bachelors degree

Last Active

March 29th, 2024 (31 days ago)

Member Since

November 12th, 2018

Profile Description

PROFESSIONAL EXPERIENCE:
Boasting an impressive 15 years of collective experience in the Customer Service and IT Industry, I have honed my skills to deliver top-notch performance. A substantial portion of this tenure, amounting to 7 years, has been dedicated to the dynamic e-Commerce and Customer Service sector.
- As a versatile Customer Service Manager and esteemed Rockstar Virtual Assistant, my proficiency extends across various domains:
- Specialized in Amazon, Shopify, Etsy and Dropshipping - I take the helm in managing e-Commerce stores- Shopify, Amazon, Etsy, Walmart and Magento.
- My role extends to Amazon Customer Service and Virtual Assistance
- Manages a team
- My commitment to excellence is further underscored by my dedication to providing
comprehensive training and crafting meticulous Standard Operating Procedures (SOPs) to streamline business processes.
- I adeptly navigate the challenging terrain of customer escalations and complaints, ensuring swift
and effective resolutions.
- A pinnacle achievement in my career is managing a store that garnered recognition from Oria as one of the Top Online Stores in Australia.
- My expertise extends seamlessly into Amazon FBA Fulfillment, where I handle the intricate task
of label printing with finesse.

QUEUE MANAGER - IT Analyst and Service Desk (13 years of working experience)
- Offering prompt assistance to users and employees, swiftly addressing their technical concerns.
 - Proficiently troubleshooting software, hardware, and network issues, ensuring seamless operations.
 - Diligently managing the distribution, assignment, and resolution of tickets, proactively addressing those nearing breach thresholds.
 - Exemplifying efficiency by guaranteeing the timely response, recording, tracking, and resolution of
all tickets, encompassing IUpgrade to see actual info and Service Requests, well within the agreed-upon response time.
 - Provides Customer Service Support
 - Advanced skills in managing dropshipping stores
 - Order fulfillment
 - Order processing
 - Email Management
 - Social Media Management (Facebook and Instagram)
 - replies to customer messages and comments
 - Strong Knowledge in MS Office Applications/Google Suite applications
 - Manages A-Z Claims and Negative Feedback Removal
 - Uploading of tracking numbers
 - Process returns - replacements and refunds
 - Basic knowledge in Photoshop and Lightroom
 - Basic knowledge in Canva
 - Knowledgeable in using Zoho for report generation
 - Provide daily, and weekly reports of data to the Owner of the Business
 - Outlook Exchange Expert
 - Troubleshoots computer-related issues (Hardware/Software/Network)
 - provides support to remote users (Remote Connectivity Tools- Bomgar, LMI, NTR,
Windows Remote Assistance, Team Viewer)
 -  Strong demonstrated experience with server technologies: Linux, Windows Server and Active Directory Domain Services, Exchange
- Supports VPN connectivity problems (Juniper/Cisco AnyConnect etc)
- Has strong knowledge of Apple devices and related Apps
- Knowledge in Setting Up Quickbooks
- Supports Microsoft Sharepoint
- Knowledge in Re-Imaging Machines/Computers

Expertise in the following e-Commerce platforms:
- Amazon and Amazon Seller Central
- Magento Expert - Backend / Website
- Shopify
- eBay
- Walmart
- Home Depot
- Aliexpress
- Dropified
- Faire

Proficient in the following CRM tools and softwares:
- Zendesk
- Gorgias
- Helpscout
- Freshdesk
- Buffer Reply
- Magento
- Sprout
- Agora Pulse
- Zoho
- Shipstation
- Slack
- Asana
- Skype
- Paypal
- Stripe
- AfterPay
- ZipPay
- MS Office Applications
- Google Suite applications