Current Employment Status:
Hired Part Time on Jul 3, 2019
Hired Full Time on Jan 2, 2020
I have been in the industry of assisting and helping out clients since 2010.
I serve customers/clients by providing product and service information; resolving product and service problems. Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
-Provide accurate, valid and complete information by using the right methods/tools.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
-Maintains financial accounts by processing customer adjustments.
-Recommends potential products or services to management by collecting customer information and analyzing customer needs.
-Prepares product or service reports by collecting and analyzing customer information.
-Contributes to team effort by accomplishing related results as needed.
-Keep records of customer interactions, process customer accounts and file documents
-Take the extra mile to engage customers.
-Proven customer support experience or experience as a client service representative
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to prioritize, and manage time effectively
I have been in the industry of assisting and helping out clients since 2010. I serve customers/clients by providing product and service information; resolving product and service problems. Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
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