Overview
Looking for part-time work (4 hours/day)
at $6.00/hour ($528.00/month)
Bachelors degree
Last Active
April 24th, 2024 (11 days ago)
Member Since
November 10th, 2018
Profile Description
BUSINESS INTELLIGENCE ANALYST
Perform basic analysis and develop standard reports with minimal variance
Assist business unit in determining reporting needs based on specific requirements
Provide reports to management
Maintain databases and update as needed
WFM Real-time Analyst
Analyze historical reports on workload
Calculate Staff requirements based on service goals
Processing time-off requests and updating daily schedule exceptions
Track actual events versus daily forecasts to adjust staff to meet service goals
Monitor real-time status and recommend changes to meet service and cost goals
Provide reports on workload trends and resource requirements.
E-commerce ( Problem Managers)
Handling/Fixing escalated issues E-mail management - communicating with other escalation departments and providing updates directly to customers. Sending end-of-day report to the manager that includes completed and pending tasks
E-commerce order support
Assisting customers placing an order over the phone
Processing returns and refunds
Properly escalating complicated issues to the relevant department
Subject Matter Expert
Assisting agents with complicated issues
Taking escalated calls ( supervisor call)
Real-time monitoring of agents to ensure that they are following the correct process
Coaching agents for both top and bottom performers using root cause analysis
Doing deep dive analysis using historical data for bottom-performing agents and provide create an effective action plan
Creating and presenting data analysis for agent's monthly performance
Technical Support Representative
Back of House
Managing escalated calls ( cases)Assisting advanced troubleshooting with the customers
Sending technician to customer premises
Front of House
Assisting customers to troubleshoot internet connection ADSL, Cable, Mobile Broadband, NBN, and Business account
Basic Billing Support Basic mobile troubleshootingProperly escalating complicated issues to the relevant department
Top Skills
Customer Support » Email Support
Customer Support » Technical Support
Customer Support » Phone Support
Customer Support » Phone Support » English Speaking
Other Skills
Marketing » Copywriting
Marketing » Social Media Management » Facebook marketing
E-Commerce » Inventory Management » Quality Control
Human Resources
Customer Support
Customer Support » Sales Support
Office and Administration » Transcription
Office and Administration » Translation
Marketing » Social Media Management » Social Media Marketing
Office and Administration » Email Management
Office and Administration » Travel Planning
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, NCR
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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