VIDEO EDITOR (AI Quiz - Short Form - UGC/E-Commerce Ads)

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 12th, 2024 (2 days ago)

Member Since

October 31st, 2018

Profile Description

Experienced Senior Technical Support Engineer with a demonstrated history of working in the information technology and services industry. Knows the basics of Python (Programming Language), Service Desk, Technical Support, Information Technology, and Programming. My daily tasks and skills are as below:
TASKS/RESPONSIBILITIES? Provide first level of support for customer and system iUpgrade to see actual info and requests using basic technical and service knowledge? Ability to provide quality technical support, attention to detail, and a positive customer service attitude for users based in APAC, EMEA & US.? Perform an initial level of diagnosis of problems and iUpgrade to see actual info and resolve them by questioning customers about the issues they are facing in a detailed fashion so that I understand the nub of the problems.? Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Tier II support.? Interpret problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services? Ensure proper documentation for all problems, iUpgrade to see actual info and requests via ServiceNow? Demonstrate a good understanding of the customer’s business needs and applying them to the management of system events & iUpgrade to see actual info? Maintain an understanding of customer Service Level Agreements

SKILLS/EXPERIENCE? McAfee ePolicy Orchestrator (updating machines anti-virus and generating reports)? Basic Networking (Assigning VLANs[Putty], read access on DHCP server)? Experienced on cloning multiple PCs (using Clonezilla)? Experienced on supporting different types of OS - Windows 7, Windows 8.1 & Windows 10? Daily handling of ticketing tool (ServiceNow)? Unlock/Password reset of user’s account in Active Directory Users and Computers? Proficient in Microsoft products (Office 2013, Office 2016 and Office 365)? Daily use of Remote Tools (Bomgar, Remote Desktop Application, Ultra VNC, LogMeIn and Kaseya PCVisor)? Helped my company to recover from Ransomware Attack last Sept. 2020 – Dec. 2020 (setup company machines from scratch)? Hardware troubleshooting for Desktops (remotely)? Experience providing help desk support over the phone and remote desktop sessions? Basic configuration and troubleshooting of applications such as (Okta Verify[2FA], MS Teams (Desktop and mobile), MS Outlook (Desktop and mobile), Global Protect, Adobe Acrobat, Citrix machines (XenDesktop), browsers (IE, Chrome, Firefox & Edge), Shared drive access, and Printer issues.? Provide support to client's Internal tools and websites