Virtual Assistant for Amazon, eBay and Shopify

Overview

Looking for full-time work (8 hours/day)

at $2.00/hour ($352.00/month)

Bachelors degree

Last Active

April 30th, 2024 (6 days ago)

Member Since

October 27th, 2018

Profile Description

-JAN 2021 – OCT 2023
E-COMMERCE ASSOCIATE, INTELEGENCIA BPO LLC
Monitoring Amazon orders that are in process.
Requesting and checking lost orders or units on Amazon.
Monitoring FBA Shipments and checking all the items with negative reviews.
Creating manual PO for every confirmed order from the manufacturers.

MARCH 2020 – DEC 2020
ORDER PROCESSING ASSISTANT, BULLETPROOFZONE
Make sure that orders are processed from the Shopify store to
the manufacturer's website.   
Managing orders from the customer start from the time the item is ordered until it is shipped.
Handles manufacturing-related emails and some customer order changes.
Handles cancellations and refunds through Shopify.

MARCH 2020 – JULY 2020
EBAY LISTING ANALYST, KAIZEN.RETAIL
Sourcing products to sell through 3rd party sellers and list them on the eBay store.
Used Zik Analytics for competitor sourcing.
Used WSG for listing and inventory checking on the store
Managing orders from the customer start from the time the item is ordered until it is shipped.
Handles customer service.
Answering questions regarding product details and cancellations.
Handles returns and refunds through eBay.

NOVEMBER 2019 – FEBRUARY 2020
TEAM OF EXPERTS (CUSTOMER SERVICE REP), T-MOBILE
Answering calls in terms of questions regarding bill explanation, plan updates, cancellations, and many more in terms of their mobile plan.
 
MAY 2019 – OCTOBER 2019
EBAY LISTING ANALYST, CARLOSMERAZ
Sourcing products to sell through 3rd party sellers and list them on the
eBay store.
Managing orders from the customer start from the time the item is ordered until it is shipped.
Handles customer service.
Answering questions regarding product details and cancellations.

OCTOBER 2018 – MAY 2019
EBAY LISTING ANALYST, QUANTUM ECO M
Sourcing products to sell through 3rd party sellers and list them on the
eBay store.
Managing orders from the customer start from the time the item is ordered until it is shipped.
Handles customer service.
Answering questions regarding product details and cancellations.
 
AUGUST 2016 – SEPTEMBER 2018
LISTING ANALYST, Upgrade to see actual info
Research profitable, unique products on the market using Facebook, Instagram, Pinterest, and Upgrade to see actual info.
Locating suppliers from Aliexpress and Alibaba with a specific profit margin per Listing products on the website with a catchy description and
photos.
Helping the Order Fulfillment team in fulfilling orders from the
customers.
Answer live chat and some Facebook messages from customers
regarding product details.

JULY 2015 – DECEMBER 2016
AMAZON LISTING ANALYST, FREEDOM FASHION
Source product from 3rd party seller and list it on the seller central.
Editing photos of the products to list and making sure that it suits the Amazon criteria on the listing.
Helping with some marketing like creating coupons for those products on sale.
Answering negative and positive reviews from the customer.
Answering emails from customers who have some questions about their order.

OCTOBER 2014 – AUGUST 2015
PARTNER SUPPORT CENTER REPRESENTATIVE, LAZADA E-COMMERCE PHIL.
Receiving calls from Lazada’s Authorized Seller regarding orders
and payments.
Answering emails from Lazada’s Authorized Seller. 

FEBRUARY 2014 – AUGUST 2014
CUSTOMER SERVICE REPRESENTATIVE, GLOBE TELECOM INC.
Answering emails from Globe Plan Subscriber.
Helping customers modify their plans for renewing their contracts.
Adding details on those new plan subscribers.

APRIL 2013 – DECEMBER 2013
HOTEL RESERVATIONS SPECIALIST, SERCO
Answering calls from customers regarding new, current, and canceled reservations for Hilton Hotels.
 
MARCH 2012 – APRIL 2013
DATA ENCODER/MARKETING ASSISTANT, DBP INSURANCE BROKERAGE INC.
Helping the marketing manager in maintaining an updated database for Insured people.
Answering calls from different insurance companies.
Sending fax data for documentation.
Sorting and filing documented files for insured property and people.