General VA, Digital Marketing Specialist, Researcher

I lead the online campaigns and strategies as a Social Media Consultant. I have more than four years of experience in this role, and I have developed and implemented multiple initiatives that have increased the reach and impact of the organization's mission and vision.

Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. Maintain financial accounts by processing customer adjustments.

Generate sales either by cold calling or answering requests in a fast-paced environment .• Proven experience as a Telemarketer or similar sales/customer service role • Proven track record of successfully meeting sales quotas preferably over the phone • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems • Excellent communication and presentation skills • Proficient in English • Skilled in negotiation and dealing with complaints • Persistent and results-oriented