Hi! I am a highly efficient and adaptable Healthcare Customer Service Professional with a proven track record in US dental and medical insurance support. Over the past 4 years, I mastered the ins and outs of dental claims processing, benefits and eligibility, prior authorizations and member services. Because of my deep understanding of the account, I was even appointed as a Subject Matter Expert (SME) to guide and support others.
Beyond healthcare, I bring a diverse skill set that includes 10 years of experience in accounting (managing accounts receivable/payable and bank reconciliations), and payroll management.
What you can expect fro
Autonomy: Once I learn your workflow, I require minimal supervision.
Reliability: I am highly accessible, communicative, and committed to never abandoning a project.
Fast Learner: I have a strong track record of self-teaching new software and programs quickly.
Empathy & Security: I treat every customer with genuine care while strictly safeguarding sensitive medical and financial data. HIPAA trained.
Experience: 2 - 5 years
Customer Service Associate managing and answering inbound call from providers and policyholder`s inquiry regarding dental and medical claims, benefits and eligibility.
Experience: Less than 6 months
Experience: 2 - 5 years
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“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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