Customer Service Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

April 28th, 2024 (5 days ago)

Member Since

October 20th, 2018

Profile Description

I am a hardworking responsible, and open-minded person that takes things easy and handles every situation that I had been prepared for it. My knowledge as an individual can get we'll speak of my characteristics towards work. I am also a faster learner, I know how to navigate a system and am willing to learn more. I can encode or type 40 and above words per minute.
I work as a Customer service Representative before for less than
a year.
I was able to
- Manage large amounts of incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers.
I was also Chat support providing answers to customers concerned.
I work as a Customer Service Representative for more than a year for an IPTV company based in Florida. We accept customers concerned about their billings, taking orders, as well as fixing applications, and providing codes to customers.