Cold Calling Real Estate Specialist with Sales and Customer Service

Overview

Looking for full-time work (8 hours/day)

at $11.20/hour ($1,971.20/month)

Bachelors degree

Last Active

May 6th, 2024 (today)

Member Since

October 19th, 2018

Profile Description

SUMMARY OF EXPERIENCE

I have 18 years of work experience in the field of Virtual Assistance, US Real Estate Industry, Customer Service, Sales, Technical Support, and Warehouse Management. 

I specialized in Real Estate, Insurance, Appointment Setting, and Lead Generation. My experience includes 10 years with the BPO or Call Center industry in the Philippines. 

VIRTUAL ASSISTANT EXPERIENCE

Real Estate Specialist:
Real Estate Team Manager, Acquisitions Specialist, and Coordinator:• Work directly with the CEO and also functions as his executive assistant.• Handles coordination of deals between the seller, buyer, and the title company until the deal is closed.• Create Purchase Agreement Contracts for sellers using Adobe Acrobat DC.• Used DocuSign to send the contracts to the concerned parties.• Enters seller information and new buyer contact leads in SalesForce.• Posts ads on Craigslist.• Uploads pictures and creates DropBox links.• Skip tracing using County Websites, True People Search, Been Verified, and Taxable Business Entity State websites.• Acts as a hiring manager.• Acts as a team leader for a group of VA’s and provide them with coaching and support.• Study of vacant land development opportunities using property appraisal websites.
Cold call potential sellers and buyers of properties for real estate companies in Nevada, Texas, and Florida. Did a texting and email campaign. Skip tracing using county websites and entity search websites. Did data entry and did driving for dollars using Google maps.

Insurance – worked for an insurance company enrolling those who are eligible to receive the Obamacare subsidy while upselling supplemental, dental and visual insurance.

Customer Service – provided customer service assistance to the customers of an online business that sells diet pills.

Appointment Setting – did B2B appointment setting for a consulting and a company that offers digital coupons.
Did B2B appointment setting for a consulting company that helps other businesses save money with their operating expense.
Did B2B appointment setting for a staffing company that offered the services of virtual assistants.
Did B2B appointment setting for an online company that manages the online reputation of restaurants. Writer - a part-time writer for Livingston Research where I write on different academic topics by following professional writing formats such as APA, MLA, Harvard, and Chicago paper formats.  I also make sure that strict guidelines are followed in order to avoid plagiarism and that the authors are properly cited. 

The following are the skills that I have acquired and the applications that I have used thru the years: • Excellent Call Handling skills which were refined by working for the BPO or Call Center industry for 10 years.• Used Salesforce Service Cloud in providing Phone, Email, and Chat support.• Used Call Rail, Ring Central, Dial Pad, Google Voice and Fluent Stream for manual dialing.• Used the Mojo Dialer, Calltools, and Xencall Dialer for auto-dialing.• Used CRMs like ZOHO, SalesForce, InvestorPO, Freedom Logic, Cloze, and Zendesk.• Used Dialer 360 along with Zoiper Dialer, and Radius Bob Dialer CRM to call leads that are eligible to have the Obamacare subsidy thru insurance companies like Blue Cross Blue Shield, Ambetter, Molina, and more.• Used Zendesk, Mailchimp, Konnective CRM, Komodohq in providing assistance to a newly set up internet-based business or campaign.• Has experience in using Google Drive, Docs, and Sheet.• Used Lync, Skype, Zoom, WhatsApp, Slack, and Google Hangouts to communicate with the team for fast communication• Used SAP for processing Sales Orders, Inventory Control, and process bad orders.• Microsoft Navision to process inventory control, commercial invoices, delivery orders, receipts• SAGE to process inventory control, commercial invoices, delivery orders, receipts• Used SQL to update the database, find sales information, correct errors, update AR, prepare customized reports, conduct system investigations and troubleshoot errors• Microsoft Office with advanced skills in handling Excel and Word• Microsoft Outlook• Audio auditing using Audacity.

CALL CENTER PROFESSIONAL EXPERIENCE

WIPRO PHILIPPINES   September 2016 – June 2019

Global Support Specialist for Mastercard (Financial Account)Task and Duties:• Provides phone, email, and chat support for access-related issues on the Mastercard Connect Website which includes Applications for * Fraud Prevention* Processing Chargebacks* Online Payments* Data Analysis

• Assist with 2-factor authentication access issues using RSA Secure ID.• Documents all customer interaction using the Salesforce Service Cloud CRM application.

Career Highlights with the Company
I have been a consistent top performer of the account always having the highest number of tickets resolved (20 to 25 when the daily target is only 15) with the fastest resolution time (Service Level Agreement).  

HSG Hinduja Philippines April 2016 to August 2016

Customer Service and Billing Specialist for American Express (Financial Account).• Provides billing assistance and customer service to American Express cardholders. 

IBEX GLOBAL  - December 2011 to April 2016 (4 years 4 months)

Team Leader for Frontier Communications from March 2015 to April 2016 (1 year and 1 month)• Provided leadership to 15 agents, which resulted in producing one of the consistently best teams in the account.

Lead Generation Outbound Specialist for Liquid Education from January 2014 to March 2015 (1 year and 2 months)• Has consistently hit and exceeded the daily target of generating 10 quality leads per day.

Billing Subject Matter Expert for AT&T U-verse from February 2013 to January 2014 (11 months)• Has provided top-notch support to newly hired representatives that resulted in an 80 to 90 percent passing rate.

Billing Customer Service Representative for AT&T U-verse from December 2011 to February 2013 (1 year 2 months) • Has been a consistent top agent representative having earned several awards. 

SITEL PHILIPPINES Billing Customer Service Representative for Bell Canada from January 2009 to October 2011• Provides billing and customer service support to Bell Canada customers while upselling products at the same Upgrade to see actual inforeer Highlights with the Company: I was a consistent number 1 agent on the account which include the top agent of the Month, Quarter, and Year. I also have other awards such as CSAT Master and Best in Sales having consistently exceeded all KPIs.

OVERSEAS EXPERIENCE

DESERT GROUP - (DUBAI, UAE) - Aug 2004 – November 2007Warehouse Administrator and System AnalystManaged all the goods that go in and out of the Upgrade to see actual infoitiated 3 successful year-end stock audits that satisfied Auditors and AccountantsSAN MIGUEL CORPORATIONRoute Salesman from August 2003 to February 2004Had consistently exceeded the monthly sales target of the Upgrade to see actual infowork System Operator - March 6, 2000, to June 31, 2003Managed the whole technical aspect of the operation of the whole sales office.
Has helped the finance, sales, and warehouse departments maintain smooth operation by making sure that the needed reports are produced on schedule.
EDUCATIONBachelor of Science in Commerce - Major in Computer Science and Information SystemCENTRO ESCOLAR UNIVERSITY – Manila, Philippines – Graduated 1999