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+ GOOGLE SHEET
+ QUALITY AUDIT
+RECRUITER
+ CSAT/DSAT Scrubbing
I've been in the BPO industry since 2010 and I've handled multiple accounts. First, Lead Generation wherein clients will give us industry and job title. We need to provide them with
Second, I've handled a Telco Account which caters troubleshooting and billing issues. After 6 months, I got promoted as a Quality Analyst wherein I did quality audits to help teammates improved their performance. Third, I've handled an e-commerce campaign and we have to take in orders and do some upselling. Fourth, I've handled an e-cigarette campaign for both Tech and Billing for years and got promoted as a Client Analyst where we have to provide insights on how operations can improve their CSAT and Quality.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.