Carmela
Customer Service Team Lead|E-Commerce VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelors degree
Last Active
July 10th, 2026 (yesterday)
Member Since
October 11th, 2018
Profile Description
I’ve been working as a Virtual Assistant since 2016, primarily supporting e-commerce businesses. I have hands-on experience with platforms like eBay and Amazon, including tasks such as product uploads, order processing, and customer service.
In addition, I bring 9 years of customer service experience. I genuinely enjoy assisting customers—resolving inquiries, addressing concerns, and ensuring a smooth, satisfying experience through effective communication.
My background includes handling
I’m truly passionate about delivering outstanding customer experiences and consistently strive to exceed expectations. I’m enthusiastic about the opportunity to join your team and contribute to your continued success!
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Experienced and customer-focused eCommerce Support Specialist with 5–10 years in providing end-to-end assistance in fast-paced online retail environments. Skilled in handling inquiries through email, chat, and tickets, with a strong background in order management, billing concerns, and issue resolution. Familiar with CRMs such as HubSpot, Intercom, and basic Zendesk usage. I also work closely with technical teams using JIRA for bug reports and escalations, and collaborate through tools like Asana and Slack. Confident in navigating payment platforms like BlueSnap, Stripe, and PayPal to support seamless transactions and customer satisfaction.
Customer Support » Ecommerce » B2C
Experience: Less than 6 months
Handled B2C support in a dropshipping environment by assisting customers with orders, billing, refunds, and product concerns. Provided service via email, chat, and ticketing systems. Ensured smooth order fulfillment, addressed complaints with empathy, and worked closely with suppliers to resolve issues and maintain satisfaction.
Virtual Assistant
Experience: 5 - 10 years
Versatile Virtual Assistant with 5–10 years of experience supporting dropshipping businesses. Skilled in product listing on platforms like eBay and Amazon, order processing, customer service, and dispute resolution. Familiar with CRM tools such as HubSpot, Intercom, and basic Zendesk. Experienced in handling payments and refunds via Stripe, BlueSnap, and PayPal. Proficient in using dropshipping tools like AutoDS, Yaballe, SkuGrid, and have basic knowledge of SellerAMP to ensure smooth operations. Known for being reliable, detail-oriented, and adaptable to different roles across eCommerce support.
Other Skills
Marketing » Social Media Management
Experience: 1 - 2 years
E-Commerce » Order processing
Experience: 5 - 10 years
In my previous roles, I was responsible for processing orders from platforms like Amazon, Walmart, and Home Depot. I ensured accurate order placement, uploaded tracking numbers, and maintained order logs using Excel to track processed orders. I also communicated directly with suppliers to follow up on delays, resolve issues, and ensure timely delivery. My focus has always been on accuracy, efficiency, and excellent post-order support.
Customer Support » Ecommerce
Experience: 5 - 10 years
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan, Metro Manila
- Tests Taken
- IQ
- Score: 140
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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