Customer Service Service, Technical Support,Office and admin support.

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

April 30th, 2023 (372 days ago)

Member Since

October 6th, 2018

Profile Description

Upgrade to see actual info S. Upgrade to see actual info Upgrade to see actual info
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CAREER OBJECTIVES: To become one of the major supporting factor for the growth and
prosperity of the company. Where I would have the opportunity to serve with my
utmost dedication.
 
DEGREE QUALIFICATIONS:
Major Degree Qualification-
<!--[if !supportLists]-->?    
<!--[endif]-->Bachelor of Arts and Science Major in
Dentistry
<!--[if !supportLists]-->?          
<!--[endif]-->CEU (Centro Escolar University)
Mendiola, Manila, Phil
<!--[if !supportLists]-->?          
<!--[endif]-->MCU (Manila Central University)
Recto, Manila, Phil
               (Upgrade to see actual info) 5th yr. College (3rd
yr. Proper Internship)
 Minor
Degree Qualifications:
<!--[if !supportLists]-->?    
<!--[endif]-->Bachelor of Arts and Science
?CEU (Centro Escolar University) Mendiola, Manila, Phil. (Upgrade to see actual info) Preparatory Dentistry -graduated and
passed the Govt. Battery / Civil exam. for continuation to Dentistry-Proper (Internship).
PRE-DEGREE QUALIFICATIONS:
Secondary:
St. Jude Academy   Valenzuela City, Manila -1984/1988
Elementary:
St. Jude Academy   Valenzuela City, ManilaUpgrade to see actual info Kinder/Prep.:
Bethel Bible Institute Valenzuela
City, ManilaUpgrade to see actual info 
PROFESSIONAL EXPERIENCES:
<!--[if !supportLists]-->·        
<!--[endif]-->Works with Tata Consultancy Services Upgrade to see actual infoom October
27,2021 to current at Entec 2 Nepo Angeles City Pampanga.
JOB DESCRIPTION:
<!--[if !supportLists]-->-         
<!--[endif]-->As a Senior Business
Processing Officer (BPO2)
<!--[if !supportLists]-->-         
<!--[endif]-->Billing
Specialist
<!--[if !supportLists]-->-         
<!--[endif]-->Sales Specialist/chat
& email support (ECOMM)/inbound and outbound
<!--[if !supportLists]-->-         
<!--[endif]-->Basic Technical
Support
<!--[if !supportLists]-->-         
<!--[endif]-->Prepaid/Postpaid
-Telco acct.
<!--[if !supportLists]-->-         
<!--[endif]-->Order processing
<!--[if !supportLists]-->-         
<!--[endif]-->Account
management
<!--[if !supportLists]-->-         
<!--[endif]-->Payment
<!--[if !supportLists]-->-         
<!--[endif]-->Credit Card /mode
of payment update
<!--[if !supportLists]-->-         
<!--[endif]-->Outbound/inbound
call for follow up queries
<!--[if !supportLists]-->-         
<!--[endif]-->Handling
insurance /warranty claims or replacement
<!--[if !supportLists]-->-         
<!--[endif]-->LIFELINE AND
AFFORDABLE CONNECTIVITY PROGRAM (ACP) Specialist
<!--[if !supportLists]-->-         
<!--[endif]-->Warranty/insurance
claim
<!--[if !supportLists]-->-         
<!--[endif]-->Ticketing (system
issues)
<!--[if !supportLists]-->-         
<!--[endif]-->Lead generation
(appointment scheduling)
<!--[if !supportLists]-->-         
<!--[endif]-->Support
AWARDS AND COMMENDATIONS:
<!--[if !supportLists]-->-         
<!--[endif]-->CONSISTENT TOP
SELLER EVERY MONTH
<!--[if !supportLists]-->-         
<!--[endif]-->Spot check
Awardee for several months.
<!--[if !supportLists]-->-         
<!--[endif]-->Commendation
Awardee
<!--[if !supportLists]-->·        
<!--[endif]-->Customer Service Representative / Technical Support
Representative (Voice/ Chat & Email Int'l (around the world). Works with Shore360,
Inc. - Clark Freeport Zone on October 2020 to October 2021.
JOB DESCRIPTION:
<!--[if !supportLists]-->-         
<!--[endif]-->Explain products
and benefits -        Confirmed payments,
refunds, etc.
<!--[if !supportLists]-->-         
<!--[endif]-->Resolved payment
and order disputes
<!--[if !supportLists]-->-         
<!--[endif]-->Provided
excellent technical support
<!--[if !supportLists]-->-         
<!--[endif]-->Operated the live
chat
<!--[if !supportLists]-->-         
<!--[endif]-->Maintained up-to-date
knowledge of customer accounts
<!--[if !supportLists]-->-         
<!--[endif]-->Troubleshooting
e.g. soft raid license, thunder bay, thunderbolt, apple imac, MacBookPro, etc.
<!--[if !supportLists]-->-         
<!--[endif]-->Sales, sales
quote, sales order Processing Net terms/ P.O.
<!--[if !supportLists]-->-         
<!--[endif]-->Process refund
and replacement
<!--[if !supportLists]-->-         
<!--[endif]-->Handling
insurance /warranty claims or replacement
<!--[if !supportLists]-->-         
<!--[endif]-->Process tax
exempt accounts- Shipment updates, tracking etc.
<!--[if !supportLists]-->-         
<!--[endif]-->Suggest and check
hardware /      software compatibility, upgrade,
installation e.g. Apple
<!--[if !supportLists]-->§  <!--[endif]-->units/mac's, CPU,
<!--[if !supportLists]-->-         
<!--[endif]-->Mac Mini, macOS, SSD,
HDD, RAM, external drive, external enclosure, TBT Dock, batteries, magsafe,
optic -cables etc.
 
<!--[if !supportLists]-->·        
<!--[endif]-->Works as Team Lead (Activations Completions
Coordinator): an administrative assistant task that entails a quality assurance
of job site artifacts with MVP Asia Pacific Inc. at Phil excel, Clark field,
Pampanga from November 08, 2018 up until July 7, 2019.
JOB DESCRIPTION:
-Handled multiple LOB:
Australian and New Zealand accounts like:
UCG 24/7-workslot
as the POC (point of contact) of the account manager which answer calls directly
to and from Australia regarding fault or damage on internet cables and
connections on specific sites.
UCG-COGC –
as a SWD (Software Developer Consultant) service desk/ chat support which
handles all the tickets concerning issues sent by the Manager from New Zealand
to be forwarded to all the different department, developers, IT, programmers
engineers and etc.
UCG FINANCE-
works as an Account Payable Analyst which handles accounts payables for work
orders coming from different constructors/developers(engineers) every week from
Australia. Tally, scrub and approved each invoices then submit the
book/worksheets in excel to the ACCOUNTS PAYABLES SUPERVISOR in Australia every
Friday.
-Jira/Zendesk/ salesforce
-MVP Chat and Email Support- handles queries for those people who
tries to access the website.
<!--[if !supportLists]-->·        
<!--[endif]-->Worked as a Customer Service Representative (Gen-Care
T-Mobile) with EGS/Alorica at Berthaphil Clark field Pampanga from October-2016
to March-2017 AWARDS/COMMENDATIONS: Top Sales Agent.
<!--[if !supportLists]-->·        
<!--[endif]-->Worked as a TECHNICAL SUPPORT ASSOCIATE 1(Technical,
Customer Service, Billing and Sales Consultant with AT&T) with Convergys
Services Phil. SM Clark Pampanga from May-2015 to February-2016.
<!--[if !supportLists]-->-         
<!--[endif]-->ONE OF THE
PIONEER WHO STARTED AT&T CRICKET IN SM CLARK PAMPANGA / (SME). * worked
with AT&T prepaid accounts (CRICKET)
<!--[if !supportLists]-->-         
<!--[endif]-->AWARDS/COMMENDATIONS:
NPS HEROES (CSAT) for 3
consecutive month/ Top Sales Agent;/ Commendations Awardee
<!--[if !supportLists]-->·        
<!--[endif]-->Worked as a TECHNICAL SUPPORT, SALES AND BILLING
CONSULTANT (UNIVERSAL AGENT) with Sutherland Global Services at Berthaphil
Compd. Jose Abad Santos Ave.CSEZ, Clark,Pampanga from September-2010 to
August-2013 -               
Worked
with AT&T postpaid accounts.
`               AWARDS/COMMENDATIONS: One of the Top Sales Agent;
Commendations.
 
<!--[if !supportLists]-->·        
<!--[endif]-->Worked as a SALES SUPERVISOR AND ACCOUNTING ASSISTANT
with Jasoncu Food Products Inc. at Tabing Ilog, Marilao, Bulacan from
December-2008 to March-2009.
<!--[if !supportLists]-->·        
<!--[endif]-->Worked as a SECRETARY CASH CLERK (CASHIER) /CASHIER
TRAINER / ASST.HEAD CASHIER with Al Safeer Group of Companies at Dubai, U.A.E.
from October-2005 to September 2008.
 
<!--[if !supportLists]-->·        
<!--[endif]-->Worked as the Manager/proprietor of Tessie and Rading
Unisex Parlor (3 Branches of combined barber shop and beauty parlor with beauty
supplies store -family owned business) at Malinta Valenzuela City Manila from
1984 until 2008.
 
 
SKILLS:
<!--[if !supportLists]-->-         
<!--[endif]-->Can speak and
write fluent English
<!--[if !supportLists]-->-         
<!--[endif]-->Can speak
Japanese and Arabic numbers from o to millions.
<!--[if !supportLists]-->-         
<!--[endif]-->Reflexology,
Secretarial and clerical Work, Customer Handling
<!--[if !supportLists]-->-         
<!--[endif]-->Microsoft Excel,
Microsoft Access, Power point,
<!--[if !supportLists]-->-         
<!--[endif]-->Basic Accounting
Knowledge/ Bookkeeping
<!--[if !supportLists]-->-         
<!--[endif]-->Data Encoding
<!--[if !supportLists]-->-         
<!--[endif]-->Content
Creator/Digital creator
<!--[if !supportLists]-->-         
<!--[endif]-->Video creator and
editor/ Photo Editor
<!--[if !supportLists]-->-         
<!--[endif]-->Sales and
Marketing Skills,
<!--[if !supportLists]-->-         
<!--[endif]-->Intermediate
Computer Hardware and Software.
<!--[if !supportLists]-->-         
<!--[endif]-->Cosmetology
 
SUMMARY OF EXPERIENCES:
<!--[if !supportLists]-->-         
<!--[endif]-->Strengths are in
manpower planning, joining formality, documentation and filling.
<!--[if !supportLists]-->-         
<!--[endif]-->Attendance
maintenance, Wage and salary administration, Overtime Calculation &
payments/adjustments/ discounts.
<!--[if !supportLists]-->-         
<!--[endif]-->Salary
calculation, final settlement work, Cash Payments, Checks, Monetary Funds,
Issuance of Receipts and vouchers recording and acceptance.
<!--[if !supportLists]-->-         
<!--[endif]-->-Credit Cards
charges, Inventory and Stocks monitoring.
<!--[if !supportLists]-->-         
<!--[endif]-->Technical
Support, helpdesk support
<!--[if !supportLists]-->-         
<!--[endif]-->Administrative
Assistant
<!--[if !supportLists]-->-         
<!--[endif]-->Sales Specialist
<!--[if !supportLists]-->-         
<!--[endif]-->Telco Billing
Specialist
<!--[if !supportLists]-->-         
<!--[endif]-->Cashier-         
Cosmetology
 CHARACTER REFERRENCES:
<!--[if !supportLists]-->v  <!--[endif]-->Lea Tapispisan – Overall Executive Secretary of Lords
Flock Community Manila Main
                (CP#Upgrade to see actual info) Philippines
<!--[if !supportLists]-->v  <!--[endif]-->Dra.Monica Donesa D.D.M (cp#Upgrade to see actual info) Valenzuela
City Manila.
<!--[if !supportLists]-->v  <!--[endif]-->Ms. Amor Borela-Executive Secretary(CP#Upgrade to see actual info) at
Jasoncu Food Products Inc.,    In Marilao,
Bulacan, Philippines (TEL#Upgrade to see actual info)
 
 
I do hereby agree that the above
written statements are right and true with all my consent to serve its intents
and purposes.

Respectfully yours,Upgrade to see actual info Upgrade to see actual info