Customer Success Lead/ HR Admin Officer 

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.01/month)

Bachelors degree

Last Active

May 9th, 2024 (4 days ago)

Member Since

October 3rd, 2018

Profile Description

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Experienced in both Customer success leadership and human resources administration, I bring a versatile skill set to any team. As a Customer Success Lead at Pencil Learning Technologies since January 2021, I have been dedicated to ensuring unparalleled support for customers, from onboarding to ongoing assistance. This role has involved not only overseeing day-to-day support operations but also implementing and refining support policies and procedures to adapt to evolving business needs. Additionally, I've played a pivotal role in hiring and training staff, analyzing metrics, and reporting on sales progress and customer support performance.Prior to this, my tenure as an HR Administrative Assistant at AHK Worldwide Interiors in Dubai spanned from April 2017 to October 2020. In this capacity, I managed various HR functions, including payroll, employee insurance, recruitment, visa processes, and data management tasks. My responsibilities ranged from preparing monthly attendance reports and managing employee benefits to assisting with visa applications and final settlements.With a proven track record of driving customer satisfaction and optimizing HR processes, I bring valuable expertise in both customer-centric roles and administrative functions to any organization.