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Customer Service Expert/ HR Admin-Payroll Officer 

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EXPECTED SALARY
Php 75,000.00/month
( $1,402 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $8.10 USD/hr )
EXPERIENCE OVERVIEW
Customer Support/Sales/ Human Resource -Admin/Payroll Officer
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Davao, Davao del Sur
Tests Taken:
IQ
Score:  125
English
 C2(Advanced/Mastery)
Last Active:
November 30th, 2022 (59 days ago)
Member Since:
October 3rd, 2018
SKILL SUMMARY

CV link:
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Certification: 
(CHRMP) Certified Human Resource Management Professional
Laurel Institute Dubai, UAE and AIPS (American Institute of Professional
Studies)
Freelancing course training and coaching
(FVA) Filipino Virtual Assistance, Philippines

WORK EXPERIENCE SUMMARY:
Professional Customer Service – (6 years)
Human Resource Admin/Payroll – (3 years)

WORK EXPERIENCE:

CUSTOMER SUPPORT MANAGER - (APAC REGION)
Pencil Learning Technologies (January 2021- Present)
-Ensure customers receive outstanding support and all their needs are met. 
-Creating customer support policies and procedures, updating and changing depending on the business needs. 
-Hire and Train Employees- Training and observing employees and assisting unsatisfied customers 
-Oversee the customer support department’s day-to-day functions 
-Analyze Metrics- Report weekly progress of Sales
-Report customer supports performance
-Report all possible blockers for customer supports
-Analyze and share the most effective campaigns with the customer support and marketing team
-Attend weekly sync up for all regions of the Sales/Customer team
-Report and collate all Customers Feedback, blockers, and requests.

CUSTOMER SERVICE EXPERT
Vision Path Inc. - ContactsCart US –Remotely (Sept 2020 – Present)
Tools:
Admin tool
Zendesk
Shopify (Recharge)
Slack
Google Drive

Duties:    
Prescription Rx (Contact lense) verification officer/consultant
Inbound (Voice support)Email support
Placing Order and processing Return
Exchange and Reshipment
Order Tracking
Retention Specialist
Contact lenses Consultant


HR – PAYROLL OFFICER
NGRM – National Gulf Ready Mix LLC- Tecom Dubai, UAE (October 2019- March 2020)
Duties:
-Review and analyze payroll data and reports for accuracy and resolve discrepancies to ensure accurate posting to payroll records
-Supervise the accuracy of record in terms of timesheet - attendance & all absences details of employees.
- Manually ensure End to end process of Monthly payroll for all the staff /laborers thru WPS SIF FILE or CASH Salary     
-Maintaining files and reports for all Payroll transactions
-Prepare, process, and track wage
 -Process and Maintain records of employee leave status
-Ensure End of payment - gratuity & full and final settlement made.
-Communicate with managers, coworkers, and others maintain confidentiality
-Coordinates with recruitment personnel for engagement for new joiners and assists the team to expedite the process of engagement.
-Enrolling new employees in UAE
-Exchange account number. (For laborer's only) for staff if necessary (no bank
accounts)     
-Accurately issue Final pay-slips, Salary Certificates, and Salary Transfer Letters.
-Prepare action confirmation for the internal transfers, promotion, and salary increase.
-Coordinates with Finance Department, in terms of payroll and any petty cash monitoring report.


HR ADMINISTRARTIVE ASSISTANT
AHK Worldwide Interiors LLC – Ibn Battuta Dubai, UAE (April 2017-October 2019)
Duties:
-Prepare Monthly Attendance (Payroll)   
Biometrics
Project Allocation
Salary and Wages Summary
-In charge of Employee insurance - Addition and Deletion and their Benefits and   Reimbursements & other Insurances required by our client for every project
-Updating HR databases (e.g. new hires, separations, annual and sick leaves)
-Recruitment tasks, including posting job openings, reviewing resumes, calling candidates, and scheduling interviews.
-Booking tickets and hotels for employees, managers, and all other business trips
-Coordinate with P.R.O for Visa processes, Work permits, negotiations, trade licenses, etc.
-Preparing Employee Final Settlement
-Assisting Chairman & CEO for any concern/ Personal assistant
-Perform other related duties as required by the management
-Data encoding for newly installed ERP system (Personnel & Payroll )


Customer Service Representative/ Acting Team Leader/POC (Point of Contact) (JustFab North America, Fablectics Australia/Fabkids North America)
OFFSOURCING PHILIPPINES INC.  Davao City, Philippines (November2013–Feb 2017)
Duties:
 
Inbound (Voice support)Email and Chat support
Acting Team Leader
Training Support
- Coaching teaUpgrade to see actual infombers to reach target metrics
- Do call listening and evaluation
- Do Sup Call (Supervisor Call/Escalated Call)
- Preparing teaUpgrade to see actual infotrics reports
- Preparing team Attendance and Payroll to be sent to the manager
  -Assisting/Training newly hired employees (for Product knowledge)
•     Placing Order and processing Return, Exchange and Reshipment
•     Order Tracking
•     Retention Specialist/Fashion Consultant


Customer Service Representative (Bank Representative- Netspend Debit Card Co.)
Sutherland Global Services (SGS)- Davao City, Philippines
(October 2012-November 2013)
Duties:
-Answer phone calls (Inbound)
-Assist customer check their available balance
-Assist customers with their incoming tax refund and payroll (salary)
-Activating Debit Cards and transferring funds from card to card
-Assist customer in applying for a bank loan
-Assist customers block and unblocking cards due to fraudulent activities

Other Skills:
• Data Entry in Word, or Google Docs• Transcription (transcribing voicemail, video or audio, podcasts, etc.)• Internet Research• Typing• Executive Assistance • Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales)• Email Management/Filtering• Booking appointments with clients• Following up with clients/customers (sending thank you and other reminder emails)• Calendar Management• Database building (eg. updating email or contact lists on your CRM)• Research on certain topics for blog posts, newsletters or others• Personal errands (purchasing gifts for loved ones/family members online)• Hotel and Flight Booking• Taking down minutes of meetings• Preparing Slideshows (PowerPoint Presentations)

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Human Resource Management
  • Personal Assistant
  • Recruitment Assistant
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Blogging
  • Email Marketing
  • Sales Representative
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

Currently an HR Administrative Assistant from 2017 April- Present here in Dubai.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

5 years customer Service in a BPO where this is a rule (EOP) English Only Policy, and now I'm currently in Dubai where everyone speaks English, so it enhances and helps me speak English fluently.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

Not so much experience when it comes to writing but i am interested to learn.

SKILL RATING
  • Blogging
  • Copywriting
  • Web Content Writing

Sales and Marketing
EXPERIENCE

I am currently on training for Social Media Marketing and SEO, since i am not done yet with the training so i did not put on a rate yet. And so after the training and applications i will be able to rate myself. Just wanted to be honest with my ratings.

SKILL RATING
  • Email Marketing
  • Sales Representative
  • Telemarketing

Finance & Management
EXPERIENCE

As an HR Administrative Assistant, I am the one in charge for collating Bio-metrics, preparing payroll with project codes and remarks.

SKILL RATING
  • Payroll

Customer Service & Admin Support
EXPERIENCE

5 years experienced customer service, got a yearly award to excellency Acting Team Leader POC - Point of Contact Training Assistant (for Newbies)

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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