Customer Service- Email/Chat Support | E-Commerce VA | SMM

Overview

Looking for part-time work (4 hours/day)

at $10.23/hour ($899.99/month)

Bachelor of Science in Industrial Education major in Computer Education

Last Active

April 3rd, 2024 (115 days ago)

Member Since

September 27th, 2018

Profile Description

With over six years of experience in the customer service industry, I help business owners provide a customer-centered experience to meet customers' satisfaction and retention, and achieve more sales and conversions.

As a Customer Care Associate, my experience in the service industry has taught me how to work with a customer-centered approach to make sure I serve customers' needs and go beyond their satisfaction. I am a strong believer that customers are the most important part of building and maintaining a business as keeping them satisfied will lead to loyalty. I make sure to engage with customers and handle issues with enthusiasm. 

As a Shopify VA and Customer Service/Email Support Representative, I have experience in:

- order management
- product fulfillment
- order tracking
- editing orders
- updating customers' information
- issuing refunds
- responding to PayPal disputes and Shopify chargebacks
- responding professionally to customers' inquiries and resolving their issues

Also, as a Social Media Manager, I have experience in:

- creating and curating content for social media platforms such as Facebook, Instagram, Twitter and Upgrade to see actual info
- designing graphics using Canva that speaks the brand of the business
- creating captions/copy using the right keywords and hashtags
- scheduling posts using FB Creator Studio, Tailwind, Hootsuite, Planoly and Later.
- growing and building engagement on social media pages
- setting up ads with detailed targeting
- setting up Facebook Shop and Instagram Shopping from Shopify catalog

As a freelancer, I value my clients' trust and I make sure to deliver successful and quality outputs that are above and beyond their expectations.

I'm looking forward to hearing from you and I'd love to work with you on growing your business.