Current Employment Status:
Hired Full Time on Jul 28, 2023
Experienced Virtual Assistant & Customer Service Representative
With over 8 years of hands-on experience as a
Customer Service Representatives in diverse industries such as Health Insurance,
Telecommunications, and Finance, coupled with 4 years of dedicated service as a
As a Virtual Assistant across various client services, I bring a wealth of expertise
to the table.
Professional Experience:
CustomerService Representative:
Proficient in providing top-notch service including Inbound and Outbound calls,
such as AT&T, T-Mobile, Verizon, Straight Talk, Tracfone, and Aetna
Insurance.
Lead Generation Specialist:
Mastery in leveraging social media platforms including Instagram, LinkedIn,
Social Media Management and Marketing, as well as
Insurance Administrative Assistant:
Versatile support in Commercial, Auto, Personal, Life, Healthcare, and
Homeowners claim administration.
Virtual Assistant Team Account Manager:
Successfully collaborated with a Public Adjuster firm, overseeing the process of preparing, filing, and negotiating insurance claims for clients.
Tools Proficiency:
Microsoft Office applications:
Word
Excel
PowerPoint
Microsoft Outlook
Spreadsheet, Docs, and Drive,
Google Calendar
Zillow.
Mailchimp
QQ Catalyst
AMS360
Agency Zoom
Applied TAM
Trello
ClickUp
Slack
Teams
Mattermos
Canva
PandaDoc
Time Doctor
Hubstaff
VA Vision
RingCentral
Zoom
Loom
LinkedIn Sales Navigator
LinkedIn Helper
Levitate
One-click code
CompanyCam
Equipment & Connectivity:
Lenovo Intel (R) Corei5 Desktop Dual Monitor
laptops with 12GB and 16GB RAM
speed fiber internet with speeds up to 50 Mbps.
Logitech and Jabra noise-canceling headsets
Backup: Power Generator
Solar Battery
LTE Wireless Prepaid Internet Connection.
Virtual Assistance Services: Specializing in providing Virtual Assistant services to Business Owners for their back-end tasks encompassing Social Media Marketing, Lead Generation, Social Media
Management, Customer Service, Insurance Virtual Assistance, and Public Adjuster
Virtual Assistance.
With a commitment to excellence, a comprehensive skill set, and a dedication to optimizing client operations, I am poised to contribute effectively to your team or project. Let's connect and discuss how I can add value to your business!
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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