Virtual Assistant, Customer service, Email and Chat Support

Overview

Looking for full-time work (8 hours/day)

at $16.00/hour ($2,816.00/month)

Bachelors degree

Last Active

March 18th, 2024 (57 days ago)

Member Since

September 13th, 2018

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info. I worked in a BPO industry for almost 5 years.
Let me highlight my experiences that will meet your qualifications and standards. I started working, as a Customer Service Representative for Teleperformance for a year which I handled Virgin Mobile Prepaid and Postpaid Account.
My responsibilities there were mostly billing inquiries, creating with new orders, tracking delivery of orders, bundling of services to existing client's account, and dealing with complaints of the clients.
Then, there came an opportunity for a Technical Support Representative in Convergys for a year which I handled Hewlett Packard Account. My responsibilities there were mostly technical issues of all desktop, creating new tickets, tracking deliveries of parts replacements, and dealing with complaints of the clients.
Then after I ended my contract with Convergys opportunity knocked and I switch over to VXI Global Holdings Inc. as Customer Service Specialist which I handled AT&T Uverse account for a year and a half. My responsibilities there were handling general inquiries for billing, account management, and order issues, tracking new acquisition/orders, basic technical troubleshooting, right-sizing existing packages and dealing with disputes of clients.
Then, I worked with MedCareers as Email support, My responsibilities there were sending email to each of the following employers.
Then, I got another experience as Appointment Setter with Solidity HR Consultancy based in UK calling all leads from our dialer known as FRESHSALES to set an appointment for our client.
Another opportunity knocked on me as an IT Helpdesk Support for an Australian company named WOTlink. My responsibilities are resolving tickets, creating tickets for a client having an issue with the email, internet or OS of their PC’s we do all of this via our tool called ATERA and ASANA.
Another opportunity is with AAAMobileTechSupport as Appointment Setter for electronic devices repair also as a Chat Support Representative using our tools known as ClickDesk.
With Teachers On Demand for providing substitute teachers in different private and charter schools in the United States, as Human Resource Administrative Assistant since October 2017. My responsibilities there are calling all possible applicants, sending emails for the background check process and Onboarding all newly hired substitute teacher and reporting directly to our CEO.
With The Stacker Group as a VA/Phone caller which is a Real Estate Industry started February 2018. My responsibility is to set an appointment for a possible listing of a property.
With CFB Strategies as a Telemarketer started in February 2018. What we do is to call all the voters for a poll.
Also, I worked as Telemarketer/Appointment Setter at Transworld Business Advisors we sell and buy a business that is for closed.
I also worked as Appointment Setter at Clean Green Carpet Cleaning we call client to schedule them for carpet cleaning.
Another Appointment Setter with Credence Credit we call all client who has debt issue and try to help them out.
Another experience for Outbound Calling with Real Estate Negotiation Institute which we are calling all Managing Broker, Educational Director to come to our upcoming event.
Lastly the newest experience is being a Chat Support at Spotahome which we answer all the customer queries and help them out.
I am very confident that my qualifications would meet your expectations.