Customer Support Expert

Verified

Overview

Looking for full-time work (8 hours/day)

at $16.40/hour ($2,886.40/month)

Bachelor Degree/ Bachelor of Secondary Education major in English.
-MA-Ed : Expected Grad date: 2022

Last Active

September 4th, 2024 (102 days ago)

Member Since

April 9th, 2010

Profile Description

Experienced Customer Support Professional with 15+ years of experience, ready to assist you with any customer support needs!

Top Skills

Customer Support

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 10+ years

Thomson Reuters Technical Support Specialist February 2011 - November 2021 10.8 Years 24/7 Customer Philippines/Cable Internet Support Technical Support Specialist May 2008 - February 2011 2.9 Years Answer incoming calls and promptly assist customers in diagnosing and resolving cable internet connection problems. Set up email clients for both Windows and Mac computers, ensuring optimal functionality and usability. Perform basic troubleshooting of email clients to address any issues and improve their performance. Configure and set up wireless connections to enable seamless and secure internet access. Install, configure, and troubleshoot company-provided antivirus software to enhance system security and performance. Configure LAN/WAN and perform TCP/IP removal/installation for Windows. Troubleshoot Mac systems to ensure smooth network operations.