Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (7 days ago)

Member Since

August 22nd, 2018

Profile Description

I am a Customer Service, Quality Assurance, and Customer Success professional with over 10 years of experience in BPO, e-commerce, and education support environments. I have a strong background in team leadership, KPI management, performance coaching, and delivering exceptional customer experiences across voice, chat, and email channels.

Throughout my career, I have supervised Customer Success teams, conducted quality monitoring and calibration sessions, and implemented process improvements that increased CSAT, retention, and overall efficiency. I am experienced in handling escalations, billing concerns, account management, and complex customer cases while maintaining professionalism and empathy.

I have hands-on experience with e-commerce platforms such as Shopify, Shopee, Lazada, TikTok Shop, Facebook, and Instagram. I am also proficient in CRM and support tools, including Salesforce, Gorgias, DelightChat, PancakeChat, Five9, NICE inContact, RingCentral, and Google Workspace.

As a former Level 2 Supervisor and Team Leader, I am comfortable managing teams, tracking KPIs, conducting coaching sessions, and driving performance improvements. I am detail-oriented, results-driven, and committed to helping businesses grow through excellent customer service and operational excellence.

If you're looking for someone who can lead, support, and improve your customer service operations while ensuring high customer satisfaction, I would love to be part of your team.