Competent professional with experience in contact center operations, audit preparation, and crisis communications within the financial services industry. My educational background is a combination of Hospitality Management and Secondary School teaching; however, my employment background is around contact center operations, risk & controls testing, communication summary of high-impact technology incidents, and collaboration with cross functional teams to deliver timely, accurate information to external clients and senior leadership. I am passionate about driving operational excellence, mitigating risk, and ensuring a seamless client experience through effective communication and process improvement.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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