Hi! I’m a results-driven Customer Service Representative, Appointment Setter, and Business Development Representative with over 6 years of experience in the BPO industry and 3 years as an online freelancer, supporting clients in the healthcare, real estate, and software industries.
I specialize in handling 80–120 calls per day, qualifying leads, setting high-quality appointments, and maintaining organized CRM pipelines. I consistently achieve a 20–30% contact rate and maintain a strong appointment-setting conversion rate of 10–15%, depending on the campaign.
In real estate, I’ve worked with investors and wholesalers to connect with motivated sellers and set qualified appointments. In healthcare and insurance, I focus on building trust, handling inquiries, and ensuring a smooth client experience. For software accounts, I support lead generation, outreach, and client onboarding.
My strength lies in combining excellent customer service with sales—building rapport quickly, handling objections professionally, and turning conversations into real opportunities.
I’m reliable, detail-oriented, and committed to helping businesses grow by delivering consistent results and exceptional customer experiences.
Let’s work together to grow your pipeline and increase your conversions!
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