HR Recruitment/CSR/General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelor of Science in Psychology

Last Active

April 29th, 2024 (16 days ago)

Member Since

August 11th, 2018

Profile Description

A multi rounded virtual assistant with a psychology background, wielding 8 years of expertise in exceeding client expectations, tackling challenges with composure, and streamlining administrative tasks.
Certified Virtual Assistant, leveraging a Bachelor of Science in Psychology and 5+ years of HR mastery, renowned for resolving customer concerns, offering top-notch support, and driving HR initiatives with finesse.                                                              


Key skills:                      
  * Customer Service & Email Support* Administrative Assistance* HR Management* Virtual Assistance* Communication & Interpersonal Skills* Problem-Solving & Decision-Making* Organizational Skills* Time Management* Multitasking * Digital Marketer * Email Marketer     

                                                                                                                                                 Experience:                                                                                                                    Customer Service Representative
* Provided outstanding customer support via phone, chat, and email, consistently exceeding performance targets.* Resolved customer inquiries, complaints, and issues with a proactive and customer-centric approach.* Maintained detailed records of interactions and escalated complex cases to the appropriate department.  

Human Resources Specialist                   
* Managed end-to-end HR processes, including recruitment, onboarding, training, and performance management.* Developed and implemented HR policies, ensuring compliance with company and legal standards.* Conducted employee training sessions and workshops on various HR topics.
Accomplishments:* Received multiple awards for outstanding customer service and performance.* Successfully reduced employee turnover by implementing employee engagement initiatives in the HR role.   
 Relevant Skills:                                                                                               
* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)* Experienced in using customer support software and ticketing systems* Strong organizational skills and ability to manage multiple tasks efficiently* Excellent written and verbal communication skills                                                                                                                                                 General Virtual Assistant/Executive Assistant                                                                                                          
*Revolved around digital marketing tasks, encompassing marketing design using Canva, crafting lead magnet pages, employing funnels through systems like Upgrade to see actual info, executing email marketing campaigns, optimizing various social media platforms, curating social media content calendars, and managing creation and scheduling. Additionally, I handled administrative duties such as scheduling Zoom calls, conducting applicant interviews, and managing the inbox.